Financial Assistance Coordinator

Nurtur Aveda; Loveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Nurtur Aveda is seeking an Admissions Counselor in Loveland, Ohio. You will provide one-on-one counseling to prospective students, guiding them through the admissions process and available programs.

You will manage program information and the enrollment life-cycle to help students and families make informed decisions. In this role you will maintain a meticulous CRM, collaborate with the Admissions Support Team to schedule visits, and work with Financial Aid to achieve annual enrollment goals

Qualifications

• Bachelor's degree; Master's preferred.
• Prior experience in Financial Aid, Collections, or Sales.
• Self-direction, initiative, resourcefulness, and multitasking ability.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrate professionalism and confidentiality in manner and conduct.

Responsibilities

• Provide one-on-one counseling to prospective students on admissions processes and program options.
• Serve as an expert in program information and enrollment life-cycle.
• Build and maintain relationships with students, parents, and team members to share information.
• Maintain an up-to-date CRM system for accurate records and efficient communication.
• Partner with Admissions Support to book appointments effectively.
• Collaborate with Admissions and Financial Aid to reach enrollment goals.
• Participate in daily, weekly, and monthly team meetings and huddles.
• Stay current on institute policies, industry trends, and program opportunities.
• Handle escalated student challenges professionally and resolve them positively.
• Adhere to Nurtur policies and procedures as outlined in the handbook.

Skills

Interpersonal skills

Communication

Presentation skills

CRM experience

Team collaboration

Education

Bachelor's degree

Master's degree preferred

Tools

CRM software

Office productivity

Job description

DO WHAT YOU LOVE, LOVE WHAT YOU DO
Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are

Do What You Love - Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors.
• Provide one-on-one counseling to prospective students, assisting them in understanding the Institute's admissions process, requirements, and available programs.
• Perform as an expert in program information and student enrollment life-cycle process.
• Build and maintain business relationships with prospective students, parents, and fellow team members to foster trust and provide information about the Institute's programs.
• Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records that are consistent with all policies and training and efficient communication with potential students.
• Partner with the Admissions Support Team to ensure effective and efficient booking of appointments.
• Collaborate with the Admissions and Financial Aid Team to ensure annual enrollment goals are achieved.
• Actively participate in daily, weekly, and monthly team meetings and huddles.
• Stay current on institute policies and processes, industry growth and change, and program opportunities.
• Handle escalated challenges from prospective students professionally and efficiently, ensuring positive resolution.
• Meet and exceed performance goals established by the Director of Business Operations.
• Communicate effectively and consistently with the Department Lead and Director of Business Operations.
• Perform duties as assigned and/or required to meet business needs.
• Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct.

Minimum Requirements

• Bachelor's degree; Master's preferred.
• Prior work experience in Financial Aid, Collections, or Sales.
• Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.

Travel Requirements

The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Physical Demands and Work Environment

• Sit at a desk with a computer for up to eight (8) hours per day.
• Use hands to handle objects and reach with hands and arms.
• Walk, sit, stand, balance, stoop, speak, and hear.
• See a computer screen and read paper and electronic documents.
• Occasionally lift and/or move objects up to 30 pounds.
• Tolerate a minimal to moderate noise level typical of a corporate office setting.

Equal Opportunity Employer

Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

If this is the Culture you believe in, then this is the place to apply!