Financial Assistance Advisor - Remote

ECPI University; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Tuition scholarship

Medical and dental plans

401(k) participation

Job summary

ECPI University is seeking a Financial Aid Advisor to support students across the United States via remote technologies. You will guide and assist with financial aid procedures, eligibility, and awards, helping students plan financing for their education.

The role requires 2-3 years of related experience, strong communication and analytical skills, and proficiency with Microsoft Office and CampusVue. A student-centric approach and ability to work remotely with teams are valued.

Qualifications

• 2-3 years of related experience.
• Any equivalent combination of education, experience, and/or training.

Responsibilities

• Advise students on financial aid options and costs using remote tools.
• Analyze financial data to determine aid eligibility and awards.
• Review unusual documentation and adjust costs or needs as needed.
• Answer questions from students, parents, or guardians re financial aid.
• Analyze reports to verify continued eligibility and inform students of changes.
• Interface with students, lenders, employers, and staff to resolve concerns.

Skills

Office software

Microsoft Office

CampusVue

Communication skills

Organizational skills

Analytical skills

Customer service

Teamwork

Tools

CampusVue

Job description

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits, some of which are highlighted below:

• Tuition scholarship program available to employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• 401(k) participation with possible employer contributions

Responsibilities

• Advises students, using remote technologies (Zoom, Microsoft teams), about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
• Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
• Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
• Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
• Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.

Qualifications

Education/Experience

• 2-3 years of related experience.
• Any equivalent combination of education, experience, and/or training.

Skills/Abilities

• Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets).
• Proficiency in Microsoft Office
• Proficiency in CampusVue Student database, preferred.
• Well-developed oral and written communication skills.
• Excellent organizational and analytical skills.
• Ability to quickly master new methodologies, technologies and systems.
• Ability to handle a high pressure environment with significant timeline pressures.
• Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service.
• Ability to work independently and with a team as well as with various constituents.

Working Remote/Home Requirements:

• Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, TV, children, etc.)
• Must adhere to set schedule
• Continuous/active communication with managers and co-workers
• Must have the following resources at home:
• Dedicated office space that can accommodate dual monitors, computer, and VPN device
• A hard wired (from the computer to the internet router/modem) High speed internet with:
• A minimum of 6 Mbps download speed and 1.5 upload speed
• Latency/Ping must be @ 40-45ms or lower
• Depending on the availability; Cable, DSL, Fiber are only supported ISP provider services (candidates must provide Internet Service Provider Name and the test results before hire)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.