Financial Assistance Advisor

ECPI University; Newport News (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

ECPI University is seeking a Financial Assistance Advisor to provide financial aid support to incoming and existing students at the Newport News campus. The role requires guiding students through the aid process, communicating updates, and building strong relationships to support educational goals.

The position emphasizes critical-thinking, effective communication, and the ability to manage daily processing flows within the Financial Aid Office.

Qualifications

• Bachelor’s degree preferred.
• 2-3 years of related experience.
• Any equivalent combination of education, experience, and/or training.

Responsibilities

• Advises students about paying for education, aid eligibility, procedures and programs.
• Collects and analyzes financial data to determine eligibility and awards.
• Evaluates unusual circumstances and makes cost/dependency adjustments as needed.
• Answers questions from students, parents or guardians about aid programs and eligibility.
• Analyzes enrollment and award status reports to ensure continued eligibility.

Skills

Microsoft Office

CampusVue

AI tools

Communication skills

Analytical skills

Customer service

Education

Bachelor’s degree preferred

2-3 years experience

Any equivalent combination of education, experience, and/or training

Tools

CampusVue

Job description

Overview

Good Faith Pay Range:In accordance withVirginia law, the good-faith hourly pay range for this position is$20.00-$24.50per hour. Actual compensation will bedeterminedbased on the candidate's qualifications, education, experience, skills, and other legitimate business factors.

Financial Assistance Advisor

This position will work at ECPI University’s Newport News, VA campus location.

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum.

Visit www.ecpi.edu/employment to learn more about how you can help people improve your lives through education.

Position Summary

Are you seeking a financial advising career at a university that promotes the enhancement of each student’s professional and personal life through education? Then a career as aFinancial Assistance Advisorwith ECPI University may be for you!!

The Financial Assistance Advisor is responsible for providing financial aid support and advising services to both incoming and existing students. This position oversees the daily processing flow and communicates updates to assigned students working through the Financial Aid Office. Advisors must possess critical-thinking skills and use a variety of communication methods and analytical skills to guide and encourage students through the financial aid process. Advisors must build and foster strong relationships with students to support their educational goals.

Responsibilities

• Advises students about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the needs and situation of the student.
• Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.
• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.
• Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.
• Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.
• Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.

Qualifications

Education/Experience

• Bachelor’s degree preferred.
• 2-3 years of related experience.
• Any equivalent combination of education, experience, and/or training.

Skills/Abilities

• Proficiency in Microsoft Office.
• Proficiency in CampusVue Student database, preferred.
• Utilizing AI tools preferred.
• Well-developed oral and written communication skills.
• Excellent organizational and analytical skills.
• Ability to quickly master new methodologies, technologies, and systems.
• Ability to handle a high-pressure environment with significant timeline pressures.
• Able to interact with employees, potential students, and outside contacts of all levels, providing excellent customer service.
• Ability to work independently and with a team as well as with various constituents.

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.