Financial Applications Support Specialist

National Information Solutions Cooperative (NISC); Cedar Rapids (IA); On-site; USD 52,000 - 76,000; Full time

Job summary

National Information Solutions Cooperative (NISC) is seeking a qualified individual to join our Financials Support team. You will provide exceptional customer service via phone and email, supporting Members/Customers in NISC applications, solving problems, and delivering training.

The role reports to a Support Team Lead and collaborates with the support team and software engineers to resolve issues. A proactive, self-motivated candidate with strong communication skills is ideal.

Qualifications

• 1–5 years of product usage or support experience.
• Basic knowledge of NISC’s products and features.
• Familiarity with other integrated applications and services.
• Excellent verbal and written interpersonal and communication skills.
• Excellent presentation and training skills.
• Ability to travel as often as necessary to meet goals.

Responsibilities

• Provides superior customer support to internal and external customers via telephone and e-mail.
• Assists customers in application support including problem solving, training, and ongoing support.
• Prepares cases and follows up to resolution.
• Performs basic research of application problems and suggests changes or enhancements.
• Delivers on-site or remote training to Members/Customers using Web Tools.
• May travel to customer sites as required.
• Contributes to product enhancements through customer feedback.

Skills

Customer service

Problem solving

Communication

Training skills

Travel flexibility

Education

Bachelor's Degree in business/related field

Tools

Web Tools

Job description

National Information Solutions Cooperative (NISC) is seeking a qualified individual to join our Financials Support team. You will provide exceptional customer service via phone and email, supporting Members/Customers in NISC applications, solving problems, and delivering training.

The role reports to a Support Team Lead and collaborates with the support team and software engineers to resolve issues. A proactive, self-motivated candidate with strong communication skills is ideal.