Financials Support Specialist & Trainer

NISC; Cedar Rapids (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

NISC, based in Cedar Rapids, IA, is seeking a Financials Support professional to deliver exceptional customer service via telephone and email, assisting Members/Customers with NISC applications and problem solving. The role emphasizes training, on-going support, and collaboration with a dedicated Support Team.

The position reports to a Support Team Lead and requires hands-on problem solving, learning orientation, and the ability to work well in a team while applying accounting and business

Qualifications

• Generally requires 1-5 years of product usage or support experience either at NISC or similar related experience.
• Basic knowledge of NISC's products' features and functionality.
• Basic knowledge of other integrated industry applications and services.
• Basic knowledge of Project Management processes and theory.
• Basic knowledge of Service Level Management (SLM) best practices.
• Basic knowledge of the Utility or Telecom industry.
• Familiarity with other integrated applications and services.
• Excellent verbal and written interpersonal and communication skills.
• Excellent presentation and training skills.
• Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
• Excellent research and problem-solving skills with a strong attention to detail.
• Strong PC skills.
• Ability to effectively lead, influence and teach others.
• Ability to organize and prioritize.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to work independently, as well as in a team environment
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Commitment to NISC's Statement of Shared Values.

Responsibilities

• Provides superior customer support to internal and external customers in all encounters.
• Assists customers in all aspects of application support including problem solving, training, and on-going support.
• Prepares cases and follow-up to resolution.
• Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed.
• Facilitate and follow up with Member/Customers on basic requests and procedures.
• Assists with mass communications to Member/Customers.
• Assists with software release process.
• Utilizes all support tools as directed.
• Conveys customer feedback to product development staff as appropriate.
• Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
• Provides after hours support.
• May develop and deliver training to coworkers as assigned.
• May prepare materials and deliver National IT Learning Center classes.
• May prepare materials and deliver Member Information Conference (MIC) sessions.
• May be called upon to assist in other support areas.
• May be called upon to participate on design teams regarding application enhancements.
• May be called upon to participate in testing of new product development or enhancements.
• May require to travel to customer sites.
• Other duties as assigned.

Skills

Customer service

Problem solving

Communication

Training

Presentation

Travel

Teamwork

PC skills

Leadership

Education

Bachelor's degree in business-related field

Tools

Web Tools

Job description

NISC, based in Cedar Rapids, IA, is seeking a Financials Support professional to deliver exceptional customer service via telephone and email, assisting Members/Customers with NISC applications and problem solving. The role emphasizes training, on-going support, and collaboration with a dedicated Support Team.

The position reports to a Support Team Lead and requires hands-on problem solving, learning orientation, and the ability to work well in a team while applying accounting and business