Financial Application Support Associate - 26525

NYC Public Schools; New York (NY); On-site; USD 44,000 - 56,000; Full time

Job summary

New York City Public Schools is seeking a Financial Application Support Associate to assist in vendor onboarding, SOPM rule communication, and navigation of multiple financial systems for DOE staff and vendors.

The role supports audits, user training, and UAT for enhancements, coordinating portal access and ensuring a seamless user experience across ShopNYCPS, FAMIS, Galaxy, and related tools.

Qualifications

• High school graduate or equivalent with 3 years of related community work.
• Equivalent combination of education and experience.
• Experience with public school financial systems is beneficial.

Responsibilities

• Assist in developing partnerships with corporations, small businesses and individuals to become NYCPS vendors.
• Participate in trainings to improve communication and outreach; maintain partnerships.
• Communicate SOPM rules to users of financial applications (ShopNYCPS, FAMIS, Galaxy, NYCPS travel systems).
• Coordinate vendor portal access and direct users to the Financial Service Center self-service portal.
• Assist in developing press releases and informational materials for compliance and communication.
• Research payment status for users across financial services apps.
• Assist in audits.
• Participate in user acceptance testing (UAT) before enhancements.

Skills

Communication skills

Outreach abilities

Training participation

Education

High school diploma or equivalent

Tools

ShopNYCPS

FAMIS

Galaxy

Custodial Payroll System

NYCPS travel systems

Job description

Position Summary

Under general supervision, with latitude for independent initiative and judgment, the Financial Application Support Associate provides support in the navigation and utilization of financial applications and the communication of related procedures. Such financial applications support work completed by employees in schools, central offices, charter and non-public schools, and vendors. Performs related work.

Reports to

Deputy Executive Director of Operations; Director, Finance Service Center; or CBO Information Coordinator, depending upon assignment.

Directs Reports

N/A

Key Relationships

Performs liaison functions, including the navigation of complicated processes and procedures designed to protect individuals in the event of an audit, and improving communication between City agencies, community organizations, and groups, and the individuals represented and served by them, with the goal of overall student development.

Responsibilities

• Assist in the development of partnerships with corporations, small businesses and individual proprietors who aspire to become vendors with the New York City Public Schools (NYCPS), assisting them through the vendor hotline with SSBA and central purchasing initiatives.
• Participate in trainings designed to improve communication skills, outreach abilities, and tactics; maintain partnerships and enhance programs.
• Clearly communicate the rules outlined in the Standard Operating Procedures Manual (SOPM) to users requesting assistance with a wide variety of financial applications, which may include ShopNYCPS, FAMIS, Galaxy, Custodial Payroll System, and/or NYCPS travel systems.
• Coordinate vendor portal access; direct users to the Financial Service Center self-service web portal.
• Assist in developing press releases and informational materials to ensure compliance with existing systems and communicate enhancements to the user community.
• Research payment status at the request of users utilizing the various financial services applications.
• Assist in complying with audits.
• Participate in user acceptance testing (UAT) before new enhancements are launched, to ensure a seamless and concise experience for users.

Qualification Requirements

Minimum

• High school graduation or equivalent and three (3) years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience, which is equivalent to “1” above.

Salary

$44,432 (New Hire Rate)

$51,094 - $56,203 (Incumbent - 2 years of full-time continuous City service)

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

Residency

• New York City Residency is NOT Required *

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

REQUESTING AN ACCOMMODATION - APPLICANTS

Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [e-mail]. The determination of the accommodation request will be communicated to the applicant in writing.

https://infohub.nyced.org/docs/default-source/doe-employees-only/personnel-memorandum-6-2024-2025---accommodations.pdf

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.