Financial Aid Specialist/Athletic Counselor

Remote Jobs; Norfolk (VA); Remote; USD 40,000 - 55,000; Full time

Job summary

A higher education institution is seeking a candidate for a remote administrative support role focused on financial aid services. This position involves assisting the University Scholarship Coordinator, managing document imaging, and providing customer support. Strong customer service and organizational skills are essential, along with proficiency in MS Office and document management software. Join a supportive environment that prioritizes student success.

Qualifications

• Strong commitment to service orientation and excellent customer service skills.
• Excellent organizational and time management skills.
• Demonstrated ability to coordinate multiple projects and solve problems.

Responsibilities

• Assist the University Scholarship Coordinator and Financial Aid Office with client services.
• Manage daily operations of document imaging and file management.
• Provide support and guidance on the use of Xtender.

Skills

Customer service orientation

Organizational skills

Problem-solving

Proficiency in MS Word

Proficiency in MS Office Suite

Proficiency in Excel

Tools

ApplicationXtender

WebXtender

Job description

Overview

• Employer Industry: Higher Education

Why consider this job opportunity:

• Opportunity for career advancement within the university's Student Enrollment, Engagement & Services department
• Supportive and collaborative work environment focused on student services
• Flexibility to work remotely during university closings when required
• Engaging role that directly impacts student success and scholarship processing
• Strong emphasis on service orientation and problem-solving within a dynamic team

Responsibilities

• Assist the University Scholarship Coordinator and Financial Aid Office with client services and processing functions
• Manage daily operations of document imaging and file management using ApplicationXtender and WebXtender
• Provide support and guidance on the use of Xtender and assist staff in accessing financial aid documents
• Clarify scanned documents as needed and ensure accessibility through the Banner database
• Serve as essential personnel during emergencies or critical situations as directed by the supervisor

Qualifications

• Strong commitment to service orientation and excellent customer service skills
• Excellent organizational and time management skills
• Demonstrated ability to coordinate multiple projects and solve problems in a service environment
• Proficiency in MS Word, MS Office Suite, Excel, and other spreadsheet software
• Good knowledge of financial aid and administrative service programs

Preferred Qualifications

• Experience with scanning and indexing software
• Demonstrated ability to analyze and interpret complex program regulations

#HigherEducation #FinancialAid #StudentServices #CareerOpportunity #RemoteWork

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