Financial Aid Specialist

University of Arkansas; Arkansas; Remote; USD 40,000; Full time

Job summary

An educational institution is seeking a remote Financial Aid Specialist to assist students with financial aid processes and ensure compliance with regulations. The candidate should possess strong communication and analytical skills, and ideally have a background in customer service and financial aid software use. The role offers a salary of $40,000 with flexible work options.

Qualifications

• Preferred 2+ years of customer service experience.
• Experience with the administration of Federal Student Aid.
• Experience working in a remote environment preferred.

Responsibilities

• Support students in the funding process and financial aid.
• Advise students on various forms in the financial aid process.
• Conduct outreach to assist students with required forms.

Skills

Effective oral and written communication

Strong analytical skills

Customer service abilities

Experience using financial aid software

Education

Bachelor’s degree preferred

Tools

Student Information System

NSLDS

COD

VAOnce

EdConnect

Job description

Overview

University of Arkansas Grantham is seeking a REMOTE Financial Aid Specialist. This is a non‑supervisory role that works with the Student Account Specialist to complete financial aid processing and meet service and quality expectations for students. The position is remote and the institution offers a flexible work environment with a benefits package. Please note the summary includes states in which applicants must be able to live and work full‑time.

Institution: University of Arkansas Grantham. Founded in 1951; joined the University of Arkansas System in late 2021. The university offers online degree programs and maintains a mission to provide quality, accessible, affordable, and professionally relevant programs in a changing global society. Salary information and required documents are listed below.

Application access: Job postings close at 12:01 a.m. CT on the designated Closing Date. If the browser is closed or the application is exited before submission, the application is saved as a draft and can be completed via "My Draft Applications" on the Candidate Home page. For assistance, contact Human Resources at [e-mail] or [phone]. All application materials must be uploaded to the University of Arkansas System Career Site.

Qualified applicants should review the additional information and any supplementary documents before applying.

Responsibilities

• The Financial Aid Specialist (FAS) provides front‑line support in the student funding process and works collaboratively with the Student Accounts Office to complete financial aid processing and meet service and quality expectations for students.
• Advise students on various forms in the financial aid process, including Federal financial aid.
• Counsel students to determine financial aid needs/options and explain students’ rights and responsibilities for each aid source.
• Conduct outreach to assist students with completion and submission of required forms and documentation.
• Ensure compliance with federal, state, and accrediting agency regulations pertaining to student enrollment, Federal Student Aid, Veterans Administration and Department of Defense benefit eligibility.
• Coordinate with the Student Accounts Office to resolve conflicting information and ensure proper and timely disbursements of funds to students.
• Other duties as assigned.

Note: This position is remote and requires eligibility to work in the listed states.

Qualifications

Education:

• Bachelor’s degree preferred

Work Experience:

• Preferred 2+ years of customer service experience
• Experience with the administration of Federal Student Aid, VA and TA funds preferred
• Experience working in a remote environment preferred

Skills:

• Effective oral and written communication
• Experience using financial aid software and relevant systems (e.g., Student Information System, NSLDS, COD, VAOnce, EdConnect)
• Strong analytical skills and professional customer service abilities
• Ability to read, analyze, and interpret common journals and legal documents; ability to respond to inquiries from customers, regulatory agencies, or staff; ability to present information to management, faculty, staff, and students
• Ability to apply mathematical concepts (fractions, percentages, ratios, proportions) to practical situations
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Physical demands: keyboard use, communication via telephone; occasional walking/standing; some desk time; vision requirements

Accommodation: University of Arkansas Grantham will provide reasonable accommodations for qualified individuals with disabilities as needed.

Additional Information

Salary: $40,000

Required Documents to Apply: Curriculum Vitae, Proof of Veteran Status, Resume

Optional Documents: N/A

Special Instructions to Applicants: Please review all information before applying.

Recruitment Contact

Jenny Seifert, Sr. Recruitment and Benefits Administrator, [e-mail]

All application materials must be uploaded to the University of Arkansas System Career Site: uasys.wd5.myworkdayjobs.com/UASYS

Equal Opportunity: The University of Arkansas is an equal opportunity institution and does not discriminate in its education programs or activities on the basis of protected categories. Proof of legal work authorization is required on the first day of employment. All information is subject to public disclosure under the Arkansas Freedom of Information Act.

Pre-employment screenings may include background checks, credit checks where applicable, MVR, and drug screening where required by the position.