Financial Aid Services Counselor

University of St. Francis; Joliet (IL); On-site; USD 40,000 - 48,000; Full time

Job summary

University of St. Francis seeks a Financial Aid Services Counselor to counsel students on eligibility and assist with finishing federal/state verification requirements. The role includes packaging aid per USF policies and guiding applicants to enrollment.

The position requires a Bachelor’s in business administration or related field, strong counseling and communication skills, and the ability to work independently. Standard hours with some evenings during peak periods are expected.

Qualifications

• Minimum requirements include a Bachelor's degree in business administration, accounting, or related field.
• Excellent counseling, writing, communication, and organizational skills required.
• Ability to work independently, meet deadlines, and coordinate duties.

Responsibilities

• Assist the Director in administering federal aid program requirements.
• Inform the Director of Financial Aid Services of all matters related to processing aid requirements.
• Oversee assigned aid programs and reconcile Banner data with agencies.

Skills

Counseling

Writing

Communication

Organizational skills

Education

Bachelor's degree in business administration, accounting, or a related field

Master's degree in a related field

Tools

Ellucian Banner Financial Aid System

Job description

Financial Aid Services Counselor

EVALUATION CRITERIA: Assist in attainment of department and division goals through counseling and awarding of financial assistance to continuing and prospective students. Responsible for timely and accurate processing with regards to all duties entailed above. Reliable attendance is essential to the successful accomplishment of tasks and assignments related to this position. It is critical to communicate absences and obtain coverage for affected assignments, especially when involving events on or off campus.

Position Details

Job Title | Financial Aid Services Counselor

Position Number | 003824-00

Department | Financial Aid Services Director - Joliet IL

Job Grade | 7

Anticipated Salary Range | $43,893

Benefits | https://stfrancis.edu/employment/

Notice of Nondiscrimination | The University of St. Francis does not discriminate in its employment practices or in its educational programs on the basis of any protected class. The University also prohibits retaliation against any person opposing discrimination or harassment or participating in any internal or external investigation or complaint process related to allegations of misconduct. For a complete copy of USF’s Policy on Equal Opportunity, Harassment, and Nondiscrimination for All Faculty, Students, Employees and Third Parties or for more information, please go to https://www.stfrancis.edu/titleix/ or contact the Title IX Coordinator at [e-mail].

Position Summary | Primary responsibility is to assist and counsel new and continuing students on financial aid eligibility. This position is also responsible for the review of files for completion of federal and state verification requirements and packaging of financial assistance according to USF policies and guidelines.

Essential Duties & Responsibilities

• Assist the Director in the administration of assigned federal aid program requirements.
• Inform the Director of Financial Aid Services of all matters related to the processing of aid program requirements assigned.
• Responsible for oversight of aid program(s) assigned and reconciliation of data in Banner system with federal and state agencies.
• Monitors processing changes, awarding and procedures for federal aid program(s) assigned.
• Directly responsible for the management and processing of a designated caseload of financial aid applicants with the primary goal of application completion and enrollment.
• Assist in recruitment and admission for all programs at USF by participating in visit days, registration weekends, and student orientations as assigned by the Director.
• Represent USF as required to aid program assignments, training, or participation in state association. This may require visits to local schools, community programs, and/or colleges and universities.
• Assist secretary with incoming student traffic and telephone intake.
• Participate in and promote a culture of continuing quality improvement.
• Other duties as assigned by the Director or Associate Director of Financial Aid Services.

Minimum Requirements

• Bachelor’s degree in business administration, accounting, or a related field
• Excellent counseling, writing, communication, and organizational skills are essential
• Ability to work independently, meet deadlines, and organize required duties of the position
• Ability to interact and work successfully with other university personnel, parents, students, high school contacts, alumni, contacts from other colleges or universities, and other affiliates
• Working knowledge of personal computer applications
• Ability to perform the physical requirements of the position

Preferred Requirements

• Previous experience in a Financial Aid environment or in a higher education setting
• Previous experience with the Ellucian Banner Financial Aid System
• Master’s degree in a related field

Hours/Shift/Work Schedule | Standard office hours Monday – Friday with some evening and weekend work required, especially during registration periods.

Physical Requirements of Position | Work is performed in an office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer and using a telephone. Some travel is required and may include use of the employee’s own vehicle. This is sedentary work, which requires the following physical activities: sitting, walking, bending, stooping, finger dexterity, repetitive motions, talking, hearing and visual acuity.

Posting Detail Information

Posting Number | FP0814-16

Open Date | 10/29/2026

Close Date |

Open Until Filled | Yes