Financial Aid & Scholarships Training Leader

Auburn University; Auburn (AL); On-site; USD 55,000 - 68,000; Full time

Job summary

Auburn University is hiring a Financial Aid & Scholarships Training & Compliance Specialist to build training programs and materials for staff navigating federal, state, and institutional aid procedures. The role focuses on translating complex regulatory guidance into practical guidance and coordinating with campus partners to ensure consistency and quality of service.

The position is on campus with responsibilities that include developing resources, delivering sessions, and maintaining

Qualifications

• Bachelor's degree is required; no specific discipline.
• At least 4 years of experience in training coordination or related fields in higher education.
• Experience with compliance and financial aid/program administration is preferred.

Responsibilities

• Develops, delivers, and evaluates training programs for Financial Aid and Scholarships staff on federal, state, institutional, donor-funded, and athletics-related aid procedures, systems, service expectations, and related compliance requirements, including onboarding, continuing education, refresher training, system demonstrations, workshops, and other learning opportunities.
• Creates, updates, organizes, and maintains centralized training and reference materials, including desk guides, procedural guides, job aids, checklists, communication templates, quick-reference resources, training calendars, and knowledge base content, ensuring materials are accurate, accessible, version-controlled, and aligned with approved business processes approved by functional leaders.
• Partners with the Financial Aid Compliance Officer, functional leaders, system staff, and subject matter experts to translate regulatory guidance, policy changes, audit findings, quality assurance results, annual aid-cycle updates, scholarship requirements, procedural changes, and system enhancements into practical training content, user guidance, demonstrations, and process reinforcement.
• Serves as the primary training resource for campus partners, including colleges, departments, Admissions, Registrar, OIT, Athletics, and other university offices, by developing and presenting guidance on scholarship administration, financial aid processes, system workflows, referral expectations, student-facing communications, and shared responsibilities.
• Provides one-on-one and small-group training support to staff on financial aid and scholarship systems, processing procedures, documentation expectations, student communication standards, campus partner referrals, and common service scenarios in coordination with supervisors and functional leads.
• Conducts training needs assessments using employee feedback, campus partner input, operational data, quality assurance findings, compliance updates, and audit results; in consultation with the position supervisor and functional area supervisors, identifies knowledge gaps and develops targeted training, documentation, and resource recommendations to support accurate, consistent execution of financial aid and scholarship processes.

Skills

Training coordination

Instructional design

Financial aid administration

Scholarship administration

Student financial services

Education

Bachelor's degree

Job description

Auburn University is hiring a Financial Aid & Scholarships Training & Compliance Specialist to build training programs and materials for staff navigating federal, state, and institutional aid procedures. The role focuses on translating complex regulatory guidance into practical guidance and coordinating with campus partners to ensure consistency and quality of service.

The position is on campus with responsibilities that include developing resources, delivering sessions, and maintaining