Financial Aid Representative

Northeastern Illinois University; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

NEIU currently has 2 Financial Aid Representative opportunities available! Advises, evaluates, packages and authorizes eligibility for applicants of student financial aid. Provides customer service that supports student success, maximizing financial assistance to support cost of attendance while minimizing balances.

2 Positions: in-office at NEIU Main Campus, Chicago. Hours 8:30 am - 4:30 pm, Monday through Friday.

Qualifications

• Two years of college coursework or equivalent experience.
• Experience performing office, business, or customer relations activities.

Responsibilities

• Review and award loan eligibility, including verification and packaging for federal/state/institutional/private aid.
• Advise students/parents on financial aid options and required documents.
• Present at workshops/outreach events and encourage timely payment of balances.
• Perform other duties and special projects as assigned.

Skills

Customer service

Financial aid knowledge

Education

Two years college coursework or equivalent

Experience in office/customer relations

Job description

Job Summary

NEIU currently has 2 Financial Aid Representative opportunities available! Advises, evaluates, packages and authorizes eligibility for applicants of student financial aid program assistance - federal, state, institutional, and private. Provides customer service that supports student success, maximizing financial assistance to support cost of attendance while minimizing accounts receivable holds and institutional indebtedness.

Job Description

1. 1. Assumes responsibility for a file review, verification and awarding loan eligibility which includes: Evaluates of applicant eligibility for federal, state, institutional and private financial assistance. Performs verification, file review, and quality assurance processes for multiple aid year cycles. Reviews packaging of qualified financial aid applicants. Identifies housing residents who are eligible for financial aid, coaching them through total costs, eligibility, applying for loans, and addressing any gap. Assists with the certification of student loan eligibility. Monitors weekly workload of records missing verification requirements and makes personal contact with students to avert outstanding balances and collections with the University.
2. 2. Advises students/parents on financial aid programs, documents necessary to complete financial aid package, University payment options and other related processes. Responds to correspondence (e.g., email, telephone, text) from students/parents concerning financial aid matters. Advises students on Maintaining Minimum Standards of Academic Progress.
3. 3. Assists with presenting at workshops and outreach (e.g. open houses orientation, FAFSA completion). Encourages early completion and payment of University balances.
4. 4. Performs other duties/special projects as assigned.

Minimal Qualifications

1. 1. Any one or combination totaling two (2) years (24 months) from the categories below: A. College coursework in any discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s Degree (120 semester hours) equals three (3) years (36 months) B. Work experience performing office, business, or customer/relations activities.

Positions Available

2 Hours: Monday through Friday, 8:30 am - 4:30 pm (Hours may vary depending on departmental needs) Location: NEIU Main Campus (5500 North St. Louis Avenue, Chicago, IL 60625). Setting: In-office, not eligible for hybrid or remote work. Applicants must be legally authorized to work for any employer in the United States. This position is not eligible for sponsorship of work visas. This position requires a background check.

Salary & Benefits

Salary Range $22.63/hourly

Benefits University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals.

Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation. Northeastern Illinois University's Main Campus is located on 67 acres in a residential area on the Northwest Side of Chicago. The University has three additional locations in the metropolitan area: the Jacob H. Carruthers Center for Inner City Studies, El Centro and the Center for College Access and Success. Northeastern also is a founding member of the University Center of Lake County consortium campus in suburban Lake County, north of Chicago. Northeastern offers more than 40 undergraduate degree and certificate programs and more than 50 graduate degree, certificate, licensure and endorsement programs.