Financial Aid Program Manager

Sierra College; Rocklin (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Sierra College seeks a Financial Aid Program Manager to lead and coordinate the district's financial aid operations within Student Services, under the Director of Enrollment Services - Financial Aid.

The role emphasizes equity, student success, and collaboration with Basic Needs, student employment, and other programs, while ensuring compliance with state and federal regulations and budget management.

Qualifications

• Experience leading financial aid operations and customer service in higher education.
• Knowledge of federal and state financial aid regulations and reporting.
• Strong collaboration with equity initiatives and student support networks.

Responsibilities

• Assist Financial Aid Director with program and customer service operations across the district.
• Supervise, train staff and student workers and promote equitable, accessible financial aid services.
• Develop and deliver financial aid services to support students through application and completion.
• Ensure policy and procedure compliance with state and federal regulations and manage budgets.

Job description

Sierra College has committed to foundationally re-engineer its programs and services using Guided Pathways to increase student achievement, ensure student equity, and effect timely goal completion. Under the administrative direction of the Director of Enrollment Services - Financial Aid or assigned administrator, this position serves as a member of the District’s management team to provide leadership in matters relating to the administration of assigned programs within Student Services, and to perform related work as required.

SierraCollegeiscommittedtoGuidedPathwaystoincreasestudentachievementandtimelygoalcompletionandtocloseequitygaps.Inthatspirit,theFinancial Aid Program Managerperforms a full range of complex administrative, programmatic, and technical duties in support of all aspects of the Financial Aid Department and its collaboration other units within the Sierra Joint Community College District. The Program Manager isresponsibletoensureareasofoversightaffordaninclusiveeducationalandemploymentenvironmentandfocusedonequitableoutcomesforall.Undertheadministrativedirectionofthe Director ofEnrollment Services, Student Financial Aid,thispositionprovidesleadershipforprovidingfinancialaidservicesthatincreasestudentenrollment,retention,persistence,andcompletion.

Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students, and values the rich diverse backgrounds that make up the campus community. The Financial Aid Program Managermust demonstrate a profound understanding of and experience with successfully supporting individuals with varying and diverse backgrounds, including persons with disabilities, various gender identities and sexual orientations, individuals from historically underrepresented communities, and other groups. The Financial Aid Program Managerwill effectively ensure the District develops and provides strategies for student success, as well as proactive, student-centered practices and policies committed to eliminating equity gaps.

DISTINGUISHING CHARACTERISTICS

The Program Manager assists the Financial Aid Director with program and customer service operations for the financial aid office, including front desk operations, supervising, and training professional staff and student employees, and ensuring an intentional, proactive culture of equitable and accessible financial aid services across the District. The Program Manager assists in the development of effective financial aid services to support students and parents throughout the financial aid application process and through the student’s successful completion of their educational goals. The supervisor will assist the Director in the management of all federal and state programs, including reporting, communication, and budget management. The Financial Aid Program Manager will support the Department by ensuring policy and procedure compliance with state and federal regulations. The Program Manager will provide programmatic support and collaboration in the continued development and delivery of key student supports, including with the following populations and programs: Basic Needs, student employment, crisis intervention, special programs, foster youth, justice and immigration-impacted students, and other areas as assigned. The Program Manager will be a key liaison and interlocutor with Interest Area and equity related student support networks, ensuring timely and responsive communication, collaboration, and teamwork to proactively resolve financial aid issues affecting case management, student equity, and success.

If you have any questions about this position, please contact the Human Resources Department at [e-mail].