Financial Aid Ops Reporting Analyst (Virtual)

University of Phoenix; Phoenix (AZ); Remote; USD 34,000 - 63,000; Full time

Job summary

An established industry player is seeking a Financial Aid Operations Reporting Analyst to join their dynamic team in a fully remote capacity. This role offers the chance to contribute significantly to the financial aid operations through data analysis, reporting, and performance management. You will collaborate with a team of innovative professionals, ensuring that processes run smoothly and efficiently. With a commitment to diversity and personal growth, this organization provides excellent benefits, including tuition discounts and a supportive work environment. If you're ready to make a meaningful impact while advancing your career, this opportunity is perfect for you.

Benefits

Medical, dental and vision plans

Flexible Spending Accounts

Health Savings Accounts

Life and Disability insurance

Wellness incentive program

401(k) employer match

Tuition discount for employees and dependents

Generous time off package

Qualifications

• Bachelor's degree preferred with strong communication and analytical skills.
• Experience in data compilation and analysis is a plus.

Responsibilities

• Prepare and oversee financial and administrative reports for financial aid operations.
• Manage collection of operational data and provide performance reports.

Skills

Interpersonal skills

Communication skills

Data analysis

Flexibility and adaptability

Independent work

Education

Bachelor's degree

Tools

Proprietary software applications

Job description

At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world? If so, we would love to hear from you!

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

Under limited supervision, this position researches, analyzes and reports on production and quality functions for the financial aid operations department. The Financial Aid Operations Reporting Analyst is responsible for workflow and performance management reporting, dashboards, and SOP documentation.

PRIMARY RESPONSIBILITIES:

1. Prepares and oversees the preparation of internal and external financial and administrative reports.
2. Prepares and oversees functions related to financial aid operations, such as production tracking, reporting and analysis to provide to management.
3. Manages the collection of monthly operational data for financial aid operations leadership team.
4. Coordinates projects and action plans through documentation and by providing follow-up to ensure items are completed accurately and timely.
5. Assists in documentation and management of administrative processes affecting the financial aid operational areas.
6. Provides coordination and analysis on projects within financial aid operations.
7. Provides analytical strategy during the implementation of new processes, procedures and technology changes.
8. Provides workflow and performance management reports and analysis on a consistent basis or on request of management.
9. Responsible for troubleshooting potential performance or production issues and providing data findings to leadership.
10. Performs data consolidation, data analysis and reporting to provide clear and understandable reporting to leadership.
11. Contributes to the development of reporting dashboards to leadership.
12. Performs one or more phases of reporting including coordination, monitoring, logging, tracking and resolving requests appropriately and within established parameters and ensure user expectations are met.
13. Contributes to report design using best practices to meet business needs.
14. Collaborates within a team environment to examine the unique needs and concerns of a business to develop relevant processes and procedures for preparing and delivering reports.
15. Must work the scheduled shift hours assigned; additionally, may be required to work hours, including potential weekend hours, in addition to scheduled shift hours, as business needs dictate.
16. Performs other duties as assigned or apparent.

NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.

Supervisory Responsibilities

None

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

1. Bachelor’s degree from a regionally accredited institution is preferred.
2. Must have general knowledge of internal policies and procedures.
3. Must be flexible and adaptable to frequent changes to regulations, policies and procedures.
4. Must be computer literate and able to learn proprietary software applications.
5. Must possess interpersonal and communication skills.
6. Ability to demonstrate and support ethical behavior and adhere to compliance requirements.
7. Proven ability to work independently and manage multiple tasks efficiently and effectively.
8. Data compilation and analysis experience is preferred.
9. General knowledge of the higher education industry is preferred.
10. Previous customer service or processing center experience is preferred.

University of Phoenix is an equal opportunity employer.

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.

Pay Range

The hourly pay rate range is $16.01 (minimum), $22.45 (midpoint), and $28.89 (maximum). The annualized amount, not including eligible overtime pay, is $34,700 (minimum), $48,600 (midpoint), and $62,500 (maximum).

*Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.

Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals.

Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• A generous time off package, including paid vacation, sick time and company holidays.