Financial Aid Officer

University of Phoenix; Phoenix (AZ); Remote; USD 21,000 - 38,000; Full time

Job summary

University of Phoenix is hiring a Financial Aid Officer I to process federal, state, and other financial aid for students in a fully remote environment. You will ensure compliance with Title IV regulations, provide high-quality service, and collaborate across departments to resolve issues affecting students’ aid disbursement.

The role requires a high school diploma or GED and offers a comprehensive rewards package with tuition benefits and generous time off.

Qualifications

• Working knowledge of a portion of student financial aid processing and Title IV/state regulations.
• General knowledge of the higher education industry.
• Previous customer service and/or processing center experience.
• Strong computer skills and ability to learn proprietary software applications.
• Proven ability to work independently, manage multiple tasks efficiently and effectively, and meet production/quality requirements.
• Good interpersonal and communication skills to convey ideas and influence outcomes.
• Flexibility and adaptability to changes in regulations and procedures.

Responsibilities

• Analyze, research, and accurately process aid including Title IV financial aid, state grants, scholarships, and other types of aid for a single function.
• Ensure compliance with ED Title IV regulations and university policies; maintain accuracy and timely processing.
• Collaborate with colleagues to resolve issues and complete processes in the student financial aid file.
• Provide adequate department coverage and maintain service levels for the function.
• Work scheduled hours and potentially weekend hours as needed by business needs.
• Perform other duties as assigned.

Skills

Customer service

Communication

Independent work

Education

High School Diploma or GED

Job description

At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world? If so, we would love to hear from you!

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring - and learning from - those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

A Financial Aid Officer (FAO) I performs a variety of clerical and administrative activities for a single function (such as Pre-Certification/Validation, Award & Package (including Non-Federal Resource (NFR) functions), Refunds, and Disbursements) to process federal, state and other types of financial aid for University of Phoenix students.

Individuals deliver high quality customer service to University students in compliance with Department of Education (ED) Title IV regulations and University policies and procedures

IMPORTANT: You must reside in one of the following states: AZ, ID, MT, NM, NV, UT, WY, TX

What You'll Do:

• Serve as a department resource to analyze, research, accurately calculate and timely process aid, including Title IV financial aid, state grants, Tribal funding, scholarships, and other types of financial aid as needed, for a single functional area (Pre-Certification, Award & Package, Disbursements, and Refunds), ensuring compliance with all applicable state and federal guidelines, as well as internal policies and procedures; ensure accuracy and timely processing of all work.
• Identify and resolve any issues within the assigned function that prohibit a student’s funds from moving forward; collaborate with colleagues in other departments to make necessary corrections or take actions as necessary to complete the assigned process.
• Collaborate with colleagues to research, identify and gather required information to resolve any issues within the assigned function and ensure accurate and timely processing of the student financial aid file; serve as a resource on matters related to the specific function and provide assistance to others in the department as needed.
• Help provide adequate department coverage and maintenance of service levels for a specific function.
• Be able to work the scheduled shift hours assigned; additionally, may be required to work hours, including potential weekend hours, in addition to scheduled shift hours, as business needs dictate.
• Perform other duties as assigned or apparent.

NOTE:The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents' performance objectives as outlined by the incumbents' immediate manager.

Supervisory Responsibilities

None

Minimum Education and Related Work Experience:

• High School Diploma or GED

Additional Qualifications:

• Working knowledge of a portion of student financial aid processing, Title IV and state regulations, as well as knowledge of internal policies and procedures
• General knowledge of the higher education industry
• Previous customer service and/or processing center experience
• Strong computer skills and an ability to learn proprietary software applications
• Proven ability to work independently, manage multiple tasks efficiently and effectively, and an ability to meet production and quality requirements
• Good interpersonal and communication skills to convey ideas and influence outcomes
• Flexibility and adaptability to work with frequent changes to regulations, policies and procedures

As an Equal Opportunity employer, weparticularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.

Pay Range

The hourly pay rate range is $15.43 (minimum), $21.68 (midpoint), and $27.93 (maximum). The annualized amount, not including eligible overtime pay, is $32,100 (minimum), $45,100 (midpoint), and $58,100 (maximum).*

*Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.

Your work is critical to helping adult learners achieve their dreams, and we're committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals.

Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• A generous time off package, including paid vacation, sick time and company holidays.*

*For more details around paid time off benefits, please click here .

Application Deadline is 11/02/2026.

The University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender. Sexual harassment, sexual assault, dating and domestic violence, and stalking are forms of sex discrimination, which are prohibited under Title IX of the Education Amendments of 1972 and by University policy. Reports of misconduct, questions regarding Title IX, and concerns about noncompliance should be directed to the Title IX Coordinator:

Kelly Hermann, Vice President, Accessibility & Student Affairs

602-387-9936 office / 480-749-5515 mobile

For a complete copy of the University's Equal Opportunity, Harassment and Nondiscrimination Policy and additional information on Title IX, please click the Title IX Information link at the bottom of the page.