Financial Aid Manager (HEA) - 400583

The City University of New York; New York (NY); On-site; USD 102,000 - 122,000; Full time

Job summary

The City University of New York's Kingsborough Community College seeks a Financial Aid Manager for Systems to oversee administration of federal and NYS financial aid programs, ensure compliance, and manage financial aid systems.

The role leads a team of ten, collaborates with CUNY Central Office and external agencies, and supports timely, accurate delivery of financial aid to eligible students.

Qualifications

• Bachelor's Degree and six years' related experience required.
• Supervise financial aid staff and oversee system operations.
• Ensure compliance with federal, state, and institutional policies.

Responsibilities

• Supervises staff and coordinates workload, training, and compliance.
• Oversees federal and NYS financial aid programs and SAP requirements.
• Manages and troubleshoots financial aid systems and data integrity.
• Resolves escalated federal program issues and coordinates with agencies.
• Assists with policy development and office procedures.

Skills

Staff supervision

Systems troubleshooting

Education

Bachelor's degree

Job description

POSITION DETAILS

The Financial Aid Manager for Systems at Kingsborough Community College reports to the Director of Financial Aid or designee. The Financial Aid Manager is responsible for the administration, oversight, and coordination of financial aid systems, federal and state financial aid programs, and related operational processes. The position ensures compliance with federal, state, CUNY, and College policies and regulations while supporting the timely and accurate delivery of financial aid to eligible students. The Financial Aid Manager serves as a key resource for financial aid systems, federal program administration, compliance, and the resolution of complex and escalated financial aid issues. The Manager works collaboratively with Financial Aid staff, College departments, CUNY Central Office, and external agencies to resolve system and program issues and maintain the integrity and accuracy of student financial aid records.

Responsibilities Include, But Are Not Limited To

• Supervises full-time and part-time Financial Aid staff, currently overseeing a staff of ten, including assigning and monitoring work, providing training and guidance, reviewing work for accuracy and compliance, and addressing operational issues.
• Oversees the administration of federal student financial aid programs, ensuring that federal requirements, CUNY policies, and College procedures are properly implemented.
• Manages and oversees Satisfactory Academic Progress (SAP) requirements for federal student aid, including the review and processing of SAP determinations, appeals, and related student inquiries.
• Administers, monitors, and troubleshoots CUNY financial aid systems, as well as federal and New York State financial aid systems, to ensure the integrity of student financial aid databases and the timely and accurate delivery of financial aid funds.
• Serves as a primary systems resource and troubleshooter for complex financial aid issues, identifying system-related problems, researching causes, coordinating resolutions, and communicating system impacts to Financial Aid staff and College stakeholders.
• Resolves escalated issues involving federal financial aid programs, including Direct Loans and Pell Grants, and works with appropriate CUNY and federal entities when issues cannot be resolved at the College level.
• Assists with the implementation of new financial aid regulations, system changes, federal and state requirements, and CUNY initiatives.
• Provides comprehensive financial aid counseling and assistance to students and parents, particularly in connection with complex or escalated financial aid matters.
• Represents the Financial Aid Office at meetings, committees, training sessions, and other College, CUNY, and professional forums as assigned.
• Assists the Director of Financial Aid with the development and implementation of office policies, procedures, operational plans, and special projects.

Qualifications

Bachelor's Degree and six years' related experience required.

CUNY TITLE

Higher Education Associate

Compensation And Benefits

$102,460- $122,202
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

October 15, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

32818

Location

Kingsborough Community College