Financial Aid Counselor

DePauw University

Greencastle (IN)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Medical, dental & vision insurance

Retirement savings plan

Tuition remission and exchange

Relocation allowance

Employee discounts

Job summary

DePauw University is seeking a dedicated Financial Aid Counselor to support students and families through the aid process. This entry-level role emphasizes accurate information, compassionate service, and adherence to regulations.

You will handle advising, document processing, and collaboration with Admissions, contributing to accurate packaging and timely communications. Join a community that values diversity, inclusion, and exceptional student service while learning federal, state, and

Qualifications

Bachelor’s degree required; equivalents may include 1–2 years in customer service, higher education administration, or banking/finance.
Ability to read/interpret complex documents (government regulations) and write routine reports.
Strong math/data-analysis skills; comfortable with financial figures and budgets.
Proficiency with common software; ability to quickly learn institutional databases and SIS systems.

Responsibilities

Provide high-quality, welcoming service to students, parents, and DePauw University community.
Advise students and families regarding financial aid eligibility, FAFSA procedures, packaging policies, costs, and billing.
Maintain secure, confidential student aid records per privacy regulations.
Process and verify financial aid materials, tax documents, and related forms accurately.
Learn and ensure compliance with federal, state, and institutional financial aid regulations.
Assist in developing informational materials and conducting informational sessions on financial aid.

Skills

Customer Service

Advising & Counseling

Records Management

Document Processing

Compliance

Outreach & Presentation

Admissions Collaboration

Accountability

Communication

Customer Oriented

Diversity Oriented

Interpersonal

Organized

Time Management

Education

Bachelor’s degree

Tools

Google Workspace

Microsoft Office

Workday

PowerFAIDS

Job description

DePauw University is an Equal Employment Opportunity Employer:Women, members of underrepresented groups, and persons withdisabilities are encouraged to apply. Position will remain openuntil filled.

Please upload a cover letter with your resume when prompted.

The Office of Financial Aid is seeking a dedicated,detail-oriented, and customer-focused Financial Aid Counselor tojoin our team. This entry-level position plays a crucial role insupporting students and families through their academic journey byguiding them through the financial aid application, evaluation, andfinancing processes. Excellent communication skills, outstandingstudent service, a strong attention to detail, and a willingness tolearn and adhere to federal, state, and institutional regulationsare required.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To perform this jobsuccessfully, an individual must be able to perform each essentialduty satisfactorily. Reasonable Accommodations may be made toenable qualified individuals with disabilities to perform theessential functions.

Essential Functions Statement(s)

Customer Service: Provides high-quality, welcomingservice to all students, parents, and members of the DePauwUniversity community. This includes handling phone calls, emails,and in-person inquiries.
Advising & Counseling: Assists and advises studentsand parents regarding financial aid eligibility, applicationprocedures (FAFSA), aid programs, packaging policies, costs, andthe university billing process.
Records Management: Maintains accurate, secure, andconfidential records of student financial aid information incompliance with privacy regulations.
Document Processing: Processes and verifies financialaid materials, tax documents, and related verification formsaccurately and timely.
Compliance: Learns, interprets, and ensures compliancewith all federal, state, and institutional regulations regardingfinancial aid administration.
Outreach & Presentation: Assists in developing basicinformational materials and conducts informational sessions orworkshops on financial aid for students and families.
Admissions Collaboration: Collaborates with the Officeof Admission to help recruit new students and meet enrollment goalsthrough relationship building and timely communication regardingfinancial aid packages.
Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

Accountability: Ability to accept responsibility forone’s actions and workload.
Communication (Oral & Written): Ability tocommunicate financial information clearly, concisely, andempathetically to diverse audiences.
Customer Oriented: A strong desire to serve bothexternal and internal clients by focusing effort on meeting theirneeds and building trust.
Diversity Oriented: Ability to work effectively withpeople regardless of their age, gender, race, ethnicity, religion,or background.
Interpersonal: Ability to get along well with a variety of personalities and work collaboratively within a team.
Organized: Ability to follow a systematic method ofperforming tasks and managing paperwork.
Time Management: Ability to utilize available timeefficiently to complete tasks within strict administrativedeadlines.

Requirements

Education/Experience: A Bachelor’s degree required.(Equivalents include 1–2 years of foundational experience incustomer service, higher education administration, orbanking/finance).
Communication/Language: Ability to read and interpretcomplex documents (such as government regulations). Ability towrite routine reports and correspondence. Ability to speakeffectively and confidently with students, parents, andpeers.
Quantitative Ability: Basic mathematical and dataanalysis skills; comfort working with financial figures andbudgets.
Computer Skills: Technical proficiency with computerapplications, including Google Workspace and Microsoft Office(specifically Excel). Ability to quickly learn institutionaldatabase systems; prior experience with student information systems(e.g., Workday or PowerFAIDS) is a plus but not required.

Other Requirements

A strong commitment to the values associated with a nationallyrespected, residential liberal arts university, including thoserelated to diversity, equity, and inclusion.
Proven organizational and multitasking skills with an eagernessto learn and adhere to rigid compliance guidelines.
Ability to work independently on assigned tasks whilecontributing positively to a team environment.

PHYSICAL DEMANDS

Physical Demands

Stand O (Occasionally)
Walk O (Occasionally)
Sit C (Constantly)
Handling / Fingering O (Occasionally)
Reach Outward O (Occasionally)
Reach Above Shoulder
O (Occasionally)
Climb O (Occasionally)
Crawl O (Occasionally)
Squat or Kneel O (Occasionally)Bend O (Occasionally)
Speak F (Frequently)
10 lbs or less
O (Occasionally)
11-20 lbs
O (Occasionally)
21-50 lbs
O (Occasionally)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)
Push/Pull
12 lbs or less
O (Occasionally)
13-25 lbs
O (Occasionally)
26-40 lbs
O (Occasionally)
41-100 lbs
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 -5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+hrs/day)

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception,Color)
Hearing (Auditory perception, or audition)

WORK ENVIRONMENT

Normal office environment.

We are proud to recognize the active participation of faculty andstaff in adding to the heritage of building and supporting vibrant,intellectual and creative lives for students and for ourselves.Principles of collaboration, respect for each other, diversity,freedom of expression, accountability and service guide the dailydecisions and interactions across campus.

DePauw University, in affirmation of its commitment to excellence,endeavors to provide equal opportunity for all individuals in itshiring, promotion, compensation and admission procedures.Institutional decisions regarding hiring, promotion, compensationand admission will be based upon a person’s qualifications and/orperformance without regard to race, color, creed, religion,national origin, sexual orientation, disability, age, gender,gender identity or gender expression, except where religion,gender, or national origin is a bona fide occupationalqualification.

DePauw University’s goals and commitments are best served if theinstitution reflects the diversity of our society; hence, DePauwseeks diversity in all areas and levels of employment and abides byall local, state, and federal regulations concerning equalemployment opportunities. The University admits, hires and promotesindividuals upon their qualities and merits.

Employee Benefits Overview

There are many benefits offered to DePauw Employees.

For full time benefits eligible employees these benefits include medical, dental and vision insurance. BasicLife insurance, Accidental Death & Dismemberment (AD&D) and Long Term Disability are paid for by DePauw University. Full timeemployees may elect to purchase additional voluntary life insurancefor themselves and their dependents. Additional voluntary benefits, Tuition Remission and Exchange, as well asRelocation Allowance are also employee benefits. See the Benefits Hub.

All employees may participate in the retirement savings plan, as well as employeediscounts and access to University resources.

Please refer to University Policies for Vacation Time, Personal Time (hourly) and Sick Time policies in the Employee Handbook for more information on these andother benefits. When you need support, the Cigna Employee Assistance benefit is available to all employees and their households.

EEO is the law. Click here for more information.

ENJOY ACCESS TO THE AMAZING FACILITIES AND PROGRAMS DEPAUWUNIVERSITY HAS TO OFFER, SUCH AS: