Financial Aid Contact Center Agent I

Liberty University; United (PA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading university is seeking a Financial Aid Contact Center Agent I to manage student inquiries about financial aid. The ideal candidate will possess a Bachelor's degree and strong communication skills, with fluency in Spanish or ASL preferred. This role requires effective customer service through various communication channels, ensuring students receive timely and accurate information about their financial aid status.

Qualifications

• Bachelor's degree is required.
• Fluency in Spanish or ASL is preferred.
• Knowledge of federal/state aid programs is preferred.

Responsibilities

• Process inbound and outbound contacts regarding financial aid.
• Maintain accurate information on student accounts.
• Attend training events to stay updated on financial aid topics.

Skills

Fluency in Spanish or ASL

Proficient in Microsoft Office Suite

Effective communication

Proper phone etiquette

Problem-solving skills

Education

Bachelor's degree

Tools

Sharepoint

Apex

Banner software

Job description

Job Description

Job information Financial Aid Contact Center Agent I from the Company Liberty University, this latest Financial Aid Contact Center Agent I job vacancy is located in the city Remote located in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree. Job Vacancies in this Finance field have been opened and published up to the specified time.

Job Responsibilities

The Financial Aid Contact Center (FACC) Agent I is responsible and accountable to the Supervisor - FACC. The mission of the FACC Agent I is to efficiently and accurately process inbound and proactive outbound phone calls, chats, and emails regarding financial aid and the related areas of Financial Check-In while representing the Financial Aid Office in a professional manner. It is the responsibility of the agent to maintain updated and accurate information on each account with which they work. The FACC Agent I is required to attend each training event for which they are scheduled so that they can stay up to date on financial aid topics.

• Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status.
• Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status.
• Complete SharePoints, follow up with students and work on Special Projects.
• Works effectively as a team member, embracing and fostering LU's mission.
• Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
• Performs other duties as assigned.

Qualifications, Credentials, and Competencies

A bachelor's degree, fluency in Spanish or ASL, and knowledge of federal/state aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab, Institutional aid and scholarships, veterans/military benefits and outside aid is preferred. Proficiency in Microsoft Office suite and ability to utilize Sharepoint, Apex, and Banner software. Must be able to work a flexible schedule and not in default on any federal student or parent loans. Individual must not be convicted of, or have pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).

• Proper phone etiquette and ability to represent the university in a professional manner is required.
• Effective communication both verbally and in writing.
• Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• Excellent computer and organizational skills.
• Ability to dynamically problem-solve for customers while providing practical information and options.
• Regularly required to lift 10 or fewer pounds.