Financial Aid Assistant, Military and Veteran Support

University of San Diego; San Diego (CA); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Excellent Benefits

Job summary

University of San Diego is seeking a Financial Aid Assistant for Military and Veteran Support. The role focuses on coordinating scholarships, advising military and veteran students, and supporting special populations within the Office of Financial Aid.

Key duties include processing VA/YR awards, performing need analysis, and assisting with SAP and other financial aid tasks. The position requires a Bachelor's degree (or equivalent experience) and strong communication skills.

Qualifications

• Bachelor's degree required. Substitution: high school diploma with two years of work experience may substitute for a bachelor’s degree at a rate of two years per one year of degree.
• One year of experience in an office or administrative role is required.
• Demonstrated success in a high-volume, high-production setting.
• Effective oral and written communication skills; good interpersonal skills and discretion.
• Working knowledge of Microsoft Word and Excel.

Responsibilities

• Coordinate VA/YR Scholarship Awards, Military Tuition Awards, ROTC Scholarships.
• Advise students on financial aid matters for Military and Veteran Students.
• Provide support for Undocumented students and Torero Renaissance Scholars.
• Provide support for SAP processing and related tasks.
• Assist with FAST shifts and respond to student inquiries via call and chat.

Skills

Communication skills

Interpersonal skills

Office experience

High production environment

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Job description

Position Title & Department:

Financial Aid Assistant, Military and Veteran Support; Financial AidPosting #5746

Department Description:

The Office of Financial Aid (OFA) is responsible for the awarding of Federal, State, and Institutional financial aid to Undergraduate and Graduate students at the University of San Diego. The OFA is also responsible for maintaining Federal, State, and Institutional compliance to ensure proper delivery of financial aid. This includes scholarships, grants, work-study, and loans. The OFA determines student eligibility using the Free Application for Federal Student Aid (FAFSA), the CA Dream Act Application, and the USD Dream Act Application. 76% of USD students receive some type of financial aid.

University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of Humanity's urgent challenges.

Detailed Description:

• Coordinate VA/YR Scholarship Awards, Military Tuition Awards, ROTC Scholarships
• Advise students on financial aid matters for Military and Veteran Students
• Provide support for Undocumented students and Torero Renaissance Scholars
• Provide support for Satisfactory Academic Progress processing
• Perform need analysis and verification of financial aid applications

Duties and Responsibilities:

Military & Veteran Financial Aid Processing:

• Coordinate with supervisor to award and process all military and veteran awards for each term
• Review and revise Terms & Conditions for all military and veteran awards
• Support all ROTC and NROTC Prep awarding and student advising
• Train and serve as a resource regarding VA/YR, ROTC, and all other military financial aid programs for Financial Aid and Torero Hub team members
• Coordinate and review Military appeals; working with supervisor post-review on conducting notifications, adjustments to awards, and related documentation.

Special Populations:

• Advise undocumented/DACAmented students about how to apply for aid and eligibility
• Advise and award TRS students. Serve as a contact point for TRS students, including responding to financial aid questions.
• Adjust financial aid awards for TRS students as needed and process any related documentation.
• Coordinate California and USD Dream Act ISIRs. Input data into system and manually create financial aid offer. Follow up with student as needed.

Satisfactory Academic Program:

• Assist with annual SAP process. Conduct review of data, run related reports, complete data entry, and notify students as appropriate.
• Advise students about SAP throughout the academic year

File Review/Evaluation:

• Using guidelines, perform financial aid application review and need analysis under federal methodology and USD policies and procedures
• Check applications for completeness, resolve inconsistencies and data match discrepancies
• Using knowledge of guidelines and professional judgment, determine the need for additional follow-up information from applicants/parent and implement follow-up procedures

Additional Departmental Responsibilities:

• Participate in Financial Aid Support Team (FAST) shifts to provide front-line call and chat support, respond to student inquiries, and assist with general and financial aid questions and service needs.
• Assist with daily or weekly email campaigns to communicate financial aid information, reminders, deadlines, and updates to students.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Job Requirements:

Minimum Qualifications:

• Bachelor's degree required. Substitution: A high school diploma and two additional years of work experience may substitute for Bachelor's degree, at the rate of two years of experience is equivalent to one year of work experience.
• One years of experience in an office or administrative role is required.
• Demonstrated success working in a high volume, high production setting
• Effective oral and written communication skills
• Good interpersonal skills, discretion
• Working knowledge of Microsoft Word and Excel

Preferred Qualifications:

• Experience in a Financial Aid Office
• Knowledge and understanding of Title IV Financial Aid regulations and USD analysis policies
• Familiarity with the University of San Diego and its financial aid philosophy
• Knowledge of the Banner Financial Aid Application and Xtender scanning software
• Knowledge of USD financial aid programs
• Knowledge of federal tax laws and forms
• Ability to interact in a congenial, helpful manner with people from other departments in troubleshooting situations

Posting Salary:

$25.36-28.90 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Additional Details:

Hours: 37.5 hours per week

Closing date: Open until filled

Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed. The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.