Financial Aid Assistant

University of Indianapolis

Indianapolis (IN)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Tuition Discount

Retirement Savings Plan - 403B

Paid Vacation and Sick Time Accruals

Paid Holiday time

Employee Discounts & Services

Free Parking

Onsite Health & Wellness Center

Job summary

The University of Indianapolis is seeking a Financial Aid Assistant to provide administrative support to the Financial Aid Office. This role involves processing financial aid applications, supervising student workers, and maintaining records.

Ideal candidates will have strong organizational skills, detail orientation, and a commitment to excellent service. Benefits include medical, dental, and vision insurance, paid vacation, and retirement savings plans.

Qualifications

Minimum of 3 years of administrative support experience.
Proficient in using basic computer applications.
Strong organizational skills and attention to detail.

Responsibilities

Assist with the processing of financial aid applications.
Maintain student financial aid files for compliance.
Provide front-line support for student inquiries.

Skills

Administrative support experience

Data entry skills

Communication skills

Organizational skills

Confidentiality handling

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

The Financial Aid Assistant provides essential administrative and operational support to the Financial Aid Office. This role assists with the processing of financial aid applications, outside scholarships, and student records; responds to basic inquiries; supervises student workers; and helps ensure the smooth functioning of daily office operations. The ideal candidate will be detail‑oriented, organized, possess strong data entry and communication skills, and be committed to providing excellent service to students while supporting the goals of the financial aid team.

Requirements and Minimum Qualifications

Minimum of 3 years of administrative support experience, preferably in an office environment.
Strong data entry skills with accuracy and attention to detail.
Proficient in using basic computer applications, including email, word processing software (e.g., Microsoft Word), and basic spreadsheet software (e.g., Microsoft Excel).
Good communication and interpersonal skills, with the ability to interact professionally with students, parents, and colleagues.
Strong organizational skills and the ability to manage multiple tasks.
Ability to follow instructions and procedures accurately.
Ability to maintain confidentiality and handle sensitive information with discretion.
Demonstrated ability to work independently and as part of a team.
A commitment to providing excellent support.

Education

High school diploma or equivalent required. Some college preferred.

Supervisory Responsibilities

Supervise Student Workers

Essential Functions

Application Processing Support
- Assist with the intake, review, and processing of financial aid applications and supporting documentation.
- Ensure applications are complete and accurate, following up with students for missing information as needed.
- Perform data entry tasks related to financial aid applications and student records in the student information system.
- Assist with the verification process by collecting and organizing required documentation.
- Prepare and mail notification letters and other correspondence to students.
Record Keeping and File Management
- Maintain accurate and organized student financial aid files, both electronic and physical, ensuring compliance with record retention policies.
- Scan and index financial aid documents into electronic imaging systems.
- Assist with file audits and data integrity checks.
- Retrieve and distribute student files and information as authorized.
Front Office and Communication Support
- Provide front‑line support by answering phone calls, responding to emails, and greeting visitors.
- Provide general information about financial aid processes, deadlines, and required documentation.
- Direct complex inquiries to the appropriate Financial Aid Assistant Directors or Supervisor.
- Assist students with basic questions and provide guidance on accessing online resources.
- Assist with preparing general office correspondence and mailings.
Data Entry and Reporting
- Perform accurate and timely data entry for various financial aid processes.
- Assist with generating basic reports and data extracts as requested.
- Maintain data integrity and accuracy in all assigned tasks.
Office Operations Support
- Assist with general office duties, including photocopying, scanning, faxing, and filing.
- Order and maintain office supplies.
- Assist with the scheduling of appointments and meetings.
- Help maintain a clean and organized office environment.
Compliance and Confidentiality
- Adhere to all federal, state, and institutional regulations and policies related to financial aid.
- Maintain the confidentiality of student financial aid records in accordance with FERPA guidelines.
Other Duties
- Perform other duties and responsibilities as assigned by the Financial Aid Management.
- Assist with the receipt, tracking, and processing of outside scholarships, including entering awards into the student information system, maintaining supporting documentation, and responding to student inquiries regarding scholarship funding.

Equal Opportunity Employer Statement

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.

Benefits