Financial Aid Advisor - III

South University; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

South University seeks an experienced financial aid advisor to guide students through the financial aid process. This role includes packaging aid for a diverse student population, ensuring compliance with regulations, and providing exceptional customer service. The ideal candidate will have a background in finance or accounting and strong communication skills. Join a supportive and dynamic environment committed to professional development.

Benefits

Medical

Dental

Vision

FSA/HSA

Tuition Assistance Program

Long/Short Term Disability

Life Insurance

Employee Assistance Program

401K Match

Paid Time Off

12 Paid Holidays

Includes domestic partner coverage

Qualifications

• Experience in financial aid or accounting.
• Excellent communication and interpersonal skills.
• Ability to present to groups and interact individually.

Responsibilities

• Collaborate with Admission Representatives to serve prospective students and parents.
• Package financial aid for assigned students, including new, continuing, re-entry, and transfer students.
• Guide students on the financial aid process, including required documentation.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

Multi-tasking

Decision-making

Education

Bachelor’s degree

Associate's degree with 5+ years of related experience

7+ years of relevant experience

Tools

Financial aid software

MS Office

Job description

South University provides a warm, supportive learning environment that encourages a community of faculty, staff, and students committed to helping you achieve your professional goals, both on campus and online.

The 125-year history of South University—past, present, and future—is shaped by individuals dedicated to fostering education and community spirit. Whether you are a long-standing member or new to our community, South University aims to be a place you can call home.

What’s next for you is our top priority!

Visit www.southuniversity.edu today to discover what makes us unique as a place where you can make a difference in students’ lives.

South University, the right direction for a brighter future.

Benefits:

• Medical
• Dental
• Vision
• FSA/HSA
• Tuition Assistance Program
• Long/Short Term Disability
• Life Insurance
• Employee Assistance Program
• 401K Match
• Paid Time Off
• 12 Paid Holidays
• Includes domestic partner coverage

Summary:

Responsible for providing general financial aid knowledge and overviews to students, developing and finalizing financial plans in accordance with policies and regulations, and guiding students and parents through the application process.

Ensure the delivery of quality services, support employee development, and foster an environment of innovation and growth.

Key Job Elements:

1. Collaborate with Admission Representatives to serve prospective students and parents.
2. Package financial aid for assigned students, including new, continuing, re-entry, and transfer students.
3. Guide students on the financial aid process, including required documentation.
4. Create and communicate financial plans, explaining rights and responsibilities.
5. Assist with alternative financing options for students.
6. Ensure completeness and accuracy of student files and timely aid disbursement.
7. Review ISIRs, perform verification, and handle C Code reviews.
8. Use reports to analyze and prioritize workload.
9. Provide excellent customer service, calming students and parents, and articulating aid status.
10. Assist with training and mentoring new and existing advisors.
11. Support the development of supervisory and management skills.
12. Participate in special projects and perform additional duties as assigned.

Job Requirements:

• Bachelor’s degree or associate’s degree with 5+ years of related experience, or 7+ years of relevant experience.
• Experience in financial aid or accounting.
• Customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to present to groups and interact individually.
• Multi-tasking, independent work, and decision-making skills.
• Proficiency in MS Office and financial aid software (Campus Vue/Campus Nexus preferred).

Work Environment:

The environment is dynamic and goal-oriented, requiring multi-tasking and effective interaction with diverse personalities. A caring, self-directed attitude and ongoing professional development are essential. The role involves compliance with regulatory standards and collaboration with financial aid and admissions staff, as well as external contacts such as prospective students, families, government agencies, and educational partners.

The duties described are representative, and accommodations are available for qualified individuals with disabilities. Regular communication, movement within the office or campus, media handling, and occasional lifting of up to 10 pounds are required.

South University is an Equal Opportunity Employer and values diversity, fostering an environment where various ideas, cultures, and perspectives thrive.