Financial Aid Advisor - DC

Lindenwood; Madison Heights (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Tuition discounts for Dorsey programs

Tuition discount opportunities for on‑

Comprehensive benefits plan

Eleven Paid holidays

Job summary

Dorsey College is seeking a Financial Aid Advisor to oversee the financial aid operations across its Madison Heights area campuses. This role reports to the Director of Financial Aid Operations and emphasizes accurate packaging, strong customer service, and collaboration with other departments.

The position requires knowledge of federal financial aid regulations, audit participation, and the ability to travel between campuses. Strong communication and organizational skills are essential.

Qualifications

• College degree in appropriate field highly preferred.
• Minimum of 1 year of financial aid experience preferred.
• Demonstrated ability to drive positive results and improved quality.
• Demonstrated in-depth knowledge of financial aid regulations and related laws, and ability to make independent judgments and decisions.

Responsibilities

• Oversee financial aid operations across multiple campuses.
• Ensure high standards for the financial aid process and customer service.
• Assist with staff training and audits, and provide regular reporting.
• Travel among campuses as needed to support operations.

Skills

Customer service

Communication

Time management

Microsoft Office Suite

Education

College degree

Financial aid experience 1 year

Tools

Microsoft Office Suite

Job description

Benefits of Being a Dorsey Employee:

• Tuition discounts for Dorsey programs (employee, spouse, and dependent).


• Tuition discount opportunities for select on-line Lindenwood University degrees for employees that qualify.


• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, employee assistance program, and 403b retirement plan.


• Eleven Paid holidays: MLK Jr. day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Thursday - Friday), Christmas Eve and Christmas Days (as observed), and New Year’s Eve and New Year’s Day (as observed).

JOB TITLE

Financial Aid Advisor

DEPARTMENT

Administration

SUPERVISORY

No

REPORTS TO

Director of Financial Aid Operations

EEO Classification

Professionals

SUMMARY

The Financial Aid Advisor is responsible for overseeing the financial aid operations for multiple campus locations. This position reports to the Director of Financial Aid Operations. This role will be responsible for ensuring the highest standards for all aspects of the financial aid process. This includes customer service and relationships with other departments, timely and effective packaging for potential and new enrollments along with active students and maintaining low levels of past due through quality processing and reduced rejects. This role will also be responsible for conducting quarterly audits, overseeing the student accounts receivables, providing regular reporting, and assistance with staff training.

ESSENTIAL FUNCTIONS

• High level of professionalism and telephone etiquette.


• Possess excellent communication, analytical and customer service skills.


• Attention to detail and well-developed writing, listening, and interpersonal skills are essential skills needed.


• Ability to be proactive, innovative and solutions oriented.


• Highly self-directed with solid problem-solving expertise.


• Excellent organization and time management skills with the ability to prioritize and manage multiple demands and willing to rearrange priorities to meet changing workload needs and deadline demands.


• Proficiency in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and PowerPoint.


• Oversees and performs federal student financial aid calculations with precision and accuracy in compliance with federal regulations.


• Recommends updates to processes to ensure compliance with regulations.


• Significant understanding of federal regulations related to verification and processing of federal aid programs.


• Participates in audits and investigates questions in annual audits (federal, state and institutional).


• General knowledge of the higher education industry preferred, but not required.


• Ability to travel among campuses consistently.

KNOWLEDGE - SKILLS - ABILITIES

• Must possess excellent customer service, communication, and organizational and interpersonal skills.


• Must be a team player, possess a strong work ethic, and be able to coordinate multiple tasks while meeting required deadlines.


• Must be capable of working independently.


• Ability to communicate effectively within the organization.


• Proficient with basic office equipment, computers, and computer applications including Microsoft Office Suite.


• Must possess strong time management skills and ability to work well under pressure.


• Able to multitask, prioritize, show extreme resourcefulness and problem-solving skills.

MINIMUM QUALIFICATIONS

• College degree in appropriate field highly preferred.


• Minimum of 1 year of financial aid experience preferred.


• Demonstrated ability to drive positive results and improved quality.


• Demonstrated in-depth knowledge of financial aid regulations and related laws, and ability to make independent judgments and decisions.


• Must be student-focused individual with a passion for education.


• Willingness and ability to work hours in excess of a typical work week when necessary.


• Must meet eligibility requirements for professional access to Federal Student Aid systems.

WORKING / PHYSICAL DEMANDS

• Extensive use of office equipment including personal computer, multi-line phone system, copier, printer, facsimile, and postage meter.


• The employee is frequently required to stand; walk; sit for extended periods of time; and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard and other office equipment.


• Evening or weekend hours, if necessary, to meet deadlines and meet with prospective students.


• This position is in an office setting with light to moderate noise levels, entails extended periods of sitting and computer work.


• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


• While performing the duties of this job, the employee is regularly required to see, talk and hear.


• The employee is frequently required to stand; walk; sit for extended periods of time; and have sufficient hand, arm and finger dexterity to operate a phone, computer keyboard and other office equipment.

EQUAL OPPORTUNITY EMPLOYER

Dorsey College is an Equal Opportunity employer. The College complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees.

Dorsey College is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment. Dorsey College also strives to ensure equal access to educational programs and activities, compliant with Title IX which prevents sex discrimination, including accommodations for pregnancy and pregnancy related conditions. Dorsey College does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Dorsey College’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both. Dorsey College’s Title IX Coordinator is Ann Victoria Thomas, 31799 John R Road, Madison Heights, MI 48071, [e-mail], Ph: 248.585.9200, ext. 11228. Dorsey College’s nondiscrimination policy and grievance procedures can be located at https://www.dorsey.edu/policies-and-plans/. To report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please also refer to https://www.dorsey.edu/policies-and-plans/ and select "Report an Incident" under the Title IX heading.

DORSEY COLLEGE LOCATIONS

Madison Heights (Main Campus), Dearborn, Grand Rapids, Roseville, Saginaw, Wayne, and Woodhaven (All branch campuses of Madison Heights)

Dorsey College offers exceptional career training in some of the country’s most in-demand fields. With the classroom instruction and the opportunity to gain practical hands-on experience at Dorsey College, our students can prepare for entry-level employment in their newly chosen career. As the longest running career school in Michigan, our goal at Dorsey College is to help students gain the knowledge and confidence they need to become valuable members of the Michigan workforce and make a positive impact in their chosen careers. Dorsey College is accredited by the Commission of the Council on Occupational Education (COE). This applies to the Madison Heights campus (which serves as the main campus) and the Dearborn, Grand Rapids, Roseville, Saginaw, Woodhaven, and Wayne campuses (e