Financial Aid Advisor and Operations Specialist

Seoul; Chicago (IL); Remote; USD 58,000 - 60,000; Full time

Job summary

A leading education organization in Chicago is seeking a Financial Aid Advisor and Operations Specialist to support students with financial aid and scholarships. Responsibilities include processing applications, providing support, and managing records efficiently in a fast-paced environment. Candidates should have strong communication skills and a Bachelor's degree or equivalent experience.

Benefits

Health insurance

Retirement benefits

Paid time off

Qualifications

• Two years of data entry or administrative experience.
• Strong written and verbal skills.
• Ability to manage high call volume and multiple priorities.

Responsibilities

• Process financial aid applications and manage student data.
• Provide assistance to students and faculty regarding financial aid.
• Participate in outreach events and maintain records.

Skills

Data Entry

Communication

Customer Focus

Attention to Detail

Problem-Solving

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

Job description

Financial Aid Advisor and Operations Specialist page is loaded

Financial Aid Advisor and Operations Specialist

Apply remote type Remote locations Chicago time type Full time posted on Posted 4 Days Ago job requisition id R-000114

Status: Full-time, Exempt

Schedule: M-F, 8:30 AM – 4:30 PM, 37.5 hours per week

Reports to: Director of Financial Aid

Direct Reports: None

Start Date: ASAP

Location: Remote or Chicago, IL

About Us:

IES Global, headquartered in Chicago, is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. We offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.

IES Global comprises a collective of brands including IES Abroad, IES Internships, IES Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment.

For 75 years, we have been a trusted leader in global education. We are committed to expanding access to study abroad, fostering a sense of belonging for everyone at IES Global, and building cultural competence among our students, partners, and staff worldwide.

When all people feel included and valued in the workplace, our work environment is enhanced, and our mission becomes more achievable. At IES Global, that looks like proudly bringing together top talent from across the globe with varying perspectives and expertise and enabling them to thrive at work.

Join us and become part of a community dedicated to creating global leaders and life-changing experiences.

Summary of Position:

The Financial Aid Department supports all IES Abroad students with financial aid and scholarships. This includes processing financial aid applications, awarding scholarships, and increasing financial literacy around study abroad funding for students. Supporting students with financial aid also includes the collecting, organizing, and clarifying of data and information throughout the pre-departure process, so that it is clear, informative, and adds value to the study abroad experience.

Essential Job Responsibilities and Duties:

• Process financial aid applications in a timely and accurate manner

• Process student stipend and scholarship reimbursement forms through the forms management and client relations management systems

• Provide friendly, accurate, and prompt financial aid support to IES Abroad students, parents, and education institution staff through written and verbal (phone) communications

• Manage student interactions in client relations management system in a timely manner and maintain excellent records of all communications

• Process consortium agreement forms in a timely and accurate manner; manage consortium agreement and scholarship inboxes

• Maintain student financial aid data in database and client relations management system

• Support the testing and validation of new financial aid system functionalities during the system rebuild and implementation phases; participate in user acceptance testing (UAT) by running test cases and reporting discrepancies or bugs

• Train on new systems and assist in creating updated user guides and job aids for internal and external stakeholders

• Participate in financial aid workshops, orientation sessions, or outreach events on-campus at consortium institutions

• Serve as a contact in Financial Aid Department providing exceptional service to students, university coordinators, and internal departments

• Maintain orderly and confidential filing systems and record keeping

• Take on special projects, other duties, and tasks as assigned

• Regular and predictable attendance is essential for this position

Experience and Qualifications and Skills:

• Minimum two year data entry or administrative experience

• Database literacy with extensive computer knowledge of Microsoft Office and Excel

• Ability to organize and prioritize multiple projects simultaneously and to meet deadlines

• Strong written and verbal communications skills

• Ability to manage and maintain high call volume

• Strong interpersonal communication skills and customer focus

• Strong attention to detail with the capacity to maintain accurate records

• Ability to cooperate with all stakeholders

• Takes responsibility for actions, results, and mistakes

• Ability to exercise sound judgment when handling variety of issues

• Strong problem-solving skills

• Strong self-direction and initiative skills

• Act in professional manner at all times

• Ability to be flexible and adaptable in a changing environment

• Meet commitments on a consistent and timely basis with infrequent unplanned absences

• Maintains positive can-do attitude even during stressful situations

• Ability to learn quickly

• Ability to work both independently and as part of a team

Education Licenses and/or Certifications, etc.:

• Bachelor’s degree or equivalent work experience

Hiring Salary Range:

$58,000 - $$60,000

Benefits Eligible

Yes

I ES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit click on IES Abroad Benefits Guide to view.

How to Apply:

All applicants should submit an application includingcover letter,resume, andsalary requirementsby clicking 'Apply' at the top of this page.

Please visit www.IESabroad.org f or more information about working at IES Abroad. If you require an accommodation with the application process, please emailus: [e-mail] .

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.

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