Financial Aid Advisor - Advising & Outreach

MedStar Health; Milwaukee (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

MedStar Health is looking for a Financial Aid Advisor to provide assistance to students receiving funding through community partnerships. This customer service role requires great organizational skills and a knowledge of financial aid processes. The position offers a 40-hour workweek with opportunities for growth and development through an On-the-Job Training Program.

Benefits

Comprehensive benefits package

Tuition waiver and reimbursement program

Health insurance

Paid time off

Retirement savings plan with company match

Qualifications

• Experience with customer service in a fast-paced environment.
• Exceptional knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Experience or knowledge of CampusNexus & Regent preferred.

Responsibilities

• Support students in understanding financial aid options.
• Provide personalized guidance to students receiving funding.
• Assist a diverse student population.

Skills

Customer service skills

Organization skills

Time management skills

Microsoft Office

Knowledge of Student Information Systems

Education

Bachelor's degree

Job description

Description

To participate in a remote work arrangement, employees must reside in the United States. No remote work arrangement will be considered for working from outside the United States.

If you are a current employee, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency), please clickhereto log in to UKG and then navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Hours:
A 40--hour a week schedule will be determined by business needs Monday through Friday between 8AM and 5PM CST (one late night scheduled until 7PM)

Job Details

This is a customer service position assisting a diverse student population. In this role you will primarily support students receiving funding through Herzing University community partnerships by providing personalized guidance on financial aid options. This role is ideal for someone who thrives in a fast-paced, student-focused environment and excels at clear, proactive communication. Financial Aid Advisors receive onboarding support through our On-the-Job Training Program and have opportunity for growth by means of our Career Pathways.

QUALIFICATION REQUIREMENTS:

• Great customer services skills and experience.


• Excellent organizational and time management skills.


• Exceptional knowledge of Microsoft Office including Word, Excel and Outlook.


• Experience/knowledge of Student Information Systems (CampusNexus & Regent preferred).
  
  


• Title IV administration preferred.


• Bachelor's degree preferred.

Pay:
Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. The hourly pay range for this position is $19.56 to $28.85.
Click Here to learn more about careers at Herzing University.

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position most of the time.


• Must be able to occasionally move around the work location.


• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.


• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.


• Visually or otherwise identify, observe and assess.


• Occasionally move, carry, or lift 10 pounds.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.