Financial Advocate

Cincinnati Children's Hospital Medical Center; Cincinnati (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Cincinnati Children's Hospital Medical Center in Cincinnati, OH, seeks a Financial Advocates professional to support patients and families with billing and funding options. The role emphasizes compassionate communication and access to care.

You will coordinate with Revenue Cycle, assist with Medicaid and financial assistance applications, and ensure accurate billing workflows under supervision. This full-time position offers stability and opportunities to learn in a leading children's hospital.

Qualifications

• High school diploma or equivalent.
• 2 years of work experience in a related job discipline or equivalent combination of education and experience.

Responsibilities

• Communication - demonstrate communication skills (verbal and written) to convey information and support department activities.
• Liaison - act as liaison between family, Revenue Cycle, and division leaders.
• Billing - understand and utilize Epic billing system; review and resolve billing concerns.
• Resource Coordination - coordinate funding options and financial assistance to reduce barriers to care.
• Revenue Integrity & Risk Management - follow workflows to ensure accuracy and compliance; escalate issues as needed.

Education

High school diploma or equivalent

2 years of related work experience

Job description

Primary LocationBurnet CampusDepartmentFinancial AdvocatesShiftDay (United States of America)ScheduleFull timeWeekly Hours40FTE1Employee StatusRegular*Expected Starting Pay Range$20.57 - $25.72*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

JOB RESPONSIBILITIES

• Communication - Effectively demonstrate communication skills (verbal and written) related to conveying relevant information. Develop and maintain efficient internal communication processes to support the activities of the department/program. Openly communicate across many departments regarding financial, patient care, physical and/or material resources. Keep key leadership, administrative staff and other stakeholders fully informed of projected and actual developments in a timely manner. Prioritize multiple requests for information.
• Liaison - Act as liaison between the family, Revenue Cycle, and division leaders.
• Billing - Understanding and utilization of the Epic billing system. Prepares and forwards patient documentation to appropriate third-party payers. Ability to review, explain, and resolve billing concerns.
• Resource Coordination - Serves as a resource to patients and families by coordinating funding options, government and non-government programs, and financial assistance to reduce barriers to care. May have specialized areas of responsibility (e.g. government & non-government billing, appeal processing, review & approval of refunds, etc.).
• Revenue Integrity & Risk Management - Follows established workflows and checklists to ensure accuracy and compliance in all account activities. Escalates discrepancies or payer issues promptly to senior staff for resolution. Operates under close supervision while demonstrating attention to detail and commitment to protecting revenue through timely and accurate processing.Performs routine tasks, follows workflows, resolves straightforward issues, and escalates complex situations. Focus is on learning about the resources available and submitting basic applications for Medicaid, Financial Assistance and Title V funding.

JOB QUALIFICATIONS

• High school diploma or equivalent.
• 2 years of work experience in a related job discipline or equivalent combination of education and experience.

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is:Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune Consistently certified as great place to work A Leading Disability Employeras noted by theNational Organization on Disability Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request.

Equal Opportunity Statement

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability