Financial Advisory - Service Advisor

Kestra Financial; Lexington (KY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive pay and benefits

401(k) plan

Health insurance

Collaborative environment

Professional development

Tuition reimbursement

Job summary

Kestra Financial, Inc. in Lexington, KY is seeking a Service Advisor to manage a Tier 3–4 client book, delivering comprehensive financial planning, investments, and wealth management with limited oversight.

You will build client relationships, lead seven-step planning processes, and coordinate with Lead Advisors on complex decisions while mentoring peers and upholding professional standards.

Qualifications

• CFP preferred; at minimum, Series 65 required.
• Bachelor’s degree in Accounting, Finance, or Economics or related discipline.
• Typically 3–5 years in financial planning, service delivery and client interaction.
• Track record of successful client service and project management.
• Solid knowledge of financial planning, investment and wealth management.

Responsibilities

• Autonomy: work with limited oversight to service clients and complete tasks.
• Manage book of Tier 3–4 client relationships as primary advisor.
• Independently manage seven-step planning process for standard cases.
• Apply insurance, investment, tax, retirement, and estate planning knowledge.
• Explain firm’s models, discuss macro environment, and justify recommendations.
• Uphold ethics, disclose conflicts, maintain CE, and model professionalism.
• Identify opportunities for additional services and client referrals.

Skills

CFP preferred

Series 65

Client relationship management

Communication & presentation

CRM proficiency

Independent book management

Team mentoring

Professional conduct

Education

Bachelor’s degree in Accounting, Finance, or Economics

CFP certification (optional)

Tools

CRM software

Job description

Lead with Purpose. Partner with Impact. The Service Advisor services and manages client relationships, generally Tier 3 and 4 clients with potential for select Tier 2 relationships, delivering financial planning, investment, and wealth management advice with limited oversight. Building on CFP® knowledge and real-world experience, the Service Advisor manages the full client-service process for an assigned book of business and consults a Lead Advisor or Director of Wealth Management on complex or high-stakes decisions.

What You’ll Do:

• Autonomy: Works with limited oversight, initiating and completing client service and tasks with minimal supervision and navigating client challenges with less continuous guidance.
• Client Relationship Management: Manages and is accountable for a book of client relationships, generally Tier 3 and 4 with potential for select Tier 2 clients, serving as the primary advisor for those relationships and setting personal milestones for client retention.
• Financial planning: Independently manages significant portions of the seven-step planning process for standard cases, with evolving proficiency on more complex scenarios; prepares, delivers, and updates plans and finalizes assumptions with the Lead Advisor.
• Technical disciplines: Competently applies insurance, investment, tax, retirement, and estate planning for typical client needs; recognizes tax-efficient opportunities, evaluates policy options, designs retirement income strategies, and coordinates with attorneys and CPAs on moderately complex matters.
• Investment: Applies and explains the firm’s models and communicates rationale to clients. Developing knowledge of the macroeconomic environment in the context of portfolio selection with an ability to communicate this topic successfully with clients.
• Ethics and conduct: Upholds ethical standards in client interactions with minimal supervision, discloses potential conflicts, maintains continuing education, and role-models professionalism for staff.
• Business development: Grows the assigned book by identifying opportunities for additional services and generating referrals from existing clients. Independent prospecting and developing new business sources are not primary expectations and are supported by the office’s marketing efforts.
• Mentoring and coaching: Mentors Support Advisors, shares knowledge with peers, and helps develop teammates in line with our Collaborative Team value.
• Problem-solving: Uses education and experience to address more complex cases, analyzes client scenarios with planning tools, weighs options, and recommends process improvements.

What You Bring:

• CFP® preferred; at minimum, Series 65 required.
• Bachelor’s degree in a related discipline such as Accounting, Finance, or Economics
• Typically 3 to 5 years of financial planning, service delivery, and client interaction
• Track record of successful contributions to client service and project management
• Solid working knowledge of financial planning, investment management, and wealth management
• Ability to independently manage a book of client relationships with limited oversight
• Strong client-facing communication and presentation skills
• Sound judgment in recognizing when to elevate complex decisions
• Proficiency in financial planning, CRM, and portfolio management systems
• Ability to mentor and train Support Advisors
• Ability to successfully coordinate across advisory, client service, and operations teams
• Commitment to professionalism, accountability, and client focus

Measures of Success:

• Responsible for a developing book of up to approximately $1M in revenue (illustrative and subject to firm calibration)
• Client retention and satisfaction within the assigned book
• Growth of existing relationships and referrals generated
• Performance evaluations completed by the Director of Wealth Management

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values:

Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.

Explore Life at Kestra

Kestra Holdings Website: https://www.kestrafinancial.com/

Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE

LinkedIn: https://www.linkedin.com/company/kestra-financial

Disclosure

By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.