Financial Advisor Associate

Synovus Financial Corp; Macon (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Synovus Bank in Macon, GA is seeking a Financial Advisor Associate to support Financial Advisors in loan processing, deposit relationships, and risk-aware data handling. The role emphasizes delivering distinctive service to clients and prospects in person and by phone.

The FAA will assist with loan documentation, disbursement, and cross-selling opportunities while adhering to bank policies, regulatory requirements, and high standards of accuracy. A seasoned pro in financial services is preferred.

Qualifications

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and related software.
• Broad knowledge of bank products and services.
• Knowledge of federal and state banking regulations and compliance requirements.
• Excellent interpersonal skills, including verbal and written communication skills.
• Effective analytical and mathematical reasoning skills with problem-solving ability.

Responsibilities

• Provide distinctive service to clients and prospects, in person and over the telephone.
• Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
• Prepare new and renewal loan documents and ensure accurate processing to mitigate risk.
• Close and disburse loan proceeds and process booking loans within 10 days.
• Assist Financial Advisors in establishing new deposit relationships and monitoring portfolio risk.

Skills

Microsoft Office

Banking regulations

Interpersonal skills

Analytical skills

Verbal & written communication

Problem-solving

Salesforce

Education

High School Diploma or Equivalent

College degree preferred

Tools

Synovus Bank systems

Job description

Job Summary

A Financial Advisor Associate (FAA) should demonstrate commitment to delivering distinctive service. This position will be responsible for supporting Financial Advisors in documenting and processing loans, establishing, and servicing deposit relationships, and ensuring the accuracy of critical data to mitigate risk.

Job Duties and Responsibilities

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Prepare new and renewal loan documents. Create a superior client experience with accurate and timely processing of loan packages, while mitigating the firm's risk by following compliance, loan policies, legal and regulatory requirements. Close and disburse loan proceeds and process booking loans within 10 days. Assist Financial Advisors (FAs) in establishing new deposit relationships. Open depository accounts, verify client credentials, obtain all supporting documentation with zero CIP and deposit exceptions over 45 days. Effectively monitor portfolio risk in terms of delinquencies, maturities, and overdrafts. Ensure the accuracy of critical data (i.e., risk ratings, non-accruals, pricing, etc.) to minimize negative impact on the client or firm. Clear all controllable collateral exceptions within 90 days and all collateral exceptions within 180 days. Prepare for and attend weekly meetings with Financial Advisors and Credit Analysts to address monthly recurring tasks in a timely manner and resolve any pending items (past dues, exception items, maturing loans and deposits, etc.) with a focus on critical actions of supported advisors. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Perform other related duties and responsibilities as assigned.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

High School Diploma or Equivalent -- College degree is preferred.

Minimum Experience

Minimum of 10 years' experience in financial services.

Required Knowledge, Skills & Abilities

Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Broad knowledge of bank products and services. Knowledge of federal and state banking regulations and compliance requirements. Excellent interpersonal skills, including verbal and written communication skills. Effective analytical and mathematical reasoning skills with problem-solving ability. Ability to work in a fast-paced environment and work well under pressure with a high degree of accuracy. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp. This position may require successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check.

Additional Information

Preferred Knowledge, Skills, & Abilities:

• Knowledge of Synovus Bank systems utilized for customer support (e.g. deposit systems, PFP, insite)
• Knowledge of Synovus bank policies, products and services with emphasis on commercial depository services
• Experience using Salesforce

Synovus is an equal opportunity employer committed to fostering an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants with Disabilities

All interested and qualified candidates are invited to apply for employment opportunities with Synovus. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at [e-mail] .

Pinnacle Bank, a Tennessee bank, d/b/a Synovus Bank