Finance Team Leader | Remote | Dayshift

Zig Zag Offshoring; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Zig Zag Offshoring seeks a Finance Team Leader to manage a team supporting operations in Australia. Responsibilities include maintaining accurate financial systems, providing exceptional customer service, and overseeing finance team development. Ideal candidates will have finance experience, excellent communication skills, and a focus on customer service and process improvement.

Qualifications

• Experience managing and developing high-performing finance teams.
• Competency with Microsoft Excel, including pivot tables and advanced formulas.
• Travel industry experience preferred.

Responsibilities

• Lead a team of finance administration assistants.
• Ensure daily banking and final bank reconciliation processes.
• Handle complex queries and stakeholder communication.

Skills

Finance experience

Attention to detail

Customer service

Stakeholder management

Process improvement

Problem-solving

Time management

Education

CA or equivalent

Tools

Tramada

Microsoft Excel

Job description

ZigZag is looking for a Finance Team Leader to join our team!

About our client

Our client is a global host travel agency headquartered in Melbourne, Australia, owned by Corporate Travel Managers (ASX: CTD). They provide experienced independent travel agents with access to the best buying power, technology, and support to manage their businesses.

The Finance Team Leader role will lead a team of 4 Finance Administration Assistants supporting operations in Australia, focusing on:

• Maintaining an accurate mid-office system (Tramada) aligned with ASX requirements;
• Providing timely support to independent travel agents with exceptional customer service;
• Growing and developing the team.

Responsibilities

Daily

• Managing the team’s daily operations and queries;
• Ensuring processes are completed accurately and timely, including:
• Daily banking receipting in Tramada (Debtor, Retail, Creditor refunds, Mastercard/VISA/AMEX receipts, BSP & AirTickets);
• Daily credit card reimbursements by 2pm;
• Management of aged debtor and creditor ledgers;
• Handling unclaimed and non-invoiced commissions;
• Monitoring inbox and assisting with complex queries related to commissions and bookings.

Monthly

• End-of-month processes including bank reconciliation and report generation for the finance team;
• Releasing travel expert commissions;
• Auditing bookings for financial standards;
• Billing experts for AdHoc charges and financial support;
• Reviewing Tramada reports for booking issues.

Ad Hoc

• Automating reports and processes;
• Responding to audit queries, including bi-annual reviews of ledgers;
• Conducting regular report and process audits;
• Engaging with internal stakeholders such as ANZ Finance, GMs, and Business Leaders.

Experience and Qualifications

• Finance experience (CA or equivalent preferred);
• Travel industry experience, with familiarity in Tramada or similar software (preferred);
• Proven leadership in managing high-performing finance teams;
• Strong focus on controls, risk management, and process improvement;
• Excellent stakeholder management, communication, and presentation skills;
• Proficiency in Microsoft Excel (pivot tables, advanced formulas);
• Outstanding English communication skills;
• Effective time management, multitasking, and problem-solving abilities;
• Innovative mindset for process improvement.