Finance Support Specialist/Cashier

Cleveland Community College; Shelby (NC); On-site; USD 36,000 - 55,000; Full time

Job summary

Cleveland Community College's Business Office seeks a front-line teammate to greet the public and manage day-to-day receipting and cashier duties. This role answers main office phones, handles cash, checks, and credit card payments, and ensures accurate recordkeeping and timely processing of documents.

The ideal candidate has an Associate’s degree and 1–2 years of accounting experience, demonstrates excellent communication, and delivers exceptional customer service.

Qualifications

• Associate’s degree from an accredited institution.
• 1–2 years of accounting experience.
• Proficient in MS Office and customer service.

Responsibilities

• Serve as first point of contact for Business Office with the public.
• Receipting all receivables and issuing receipts.
• Process payments and handle cash and checks.
• Assist Accounts Receivable and travel/payroll/student refunds as needed.
• Maintain records, reports, and year-end inventory.

Skills

Customer service

Communication

Team collaboration

Adaptability

Education

Associate’s degree

Tools

MS Office

Job description

Position serves as the first point of contact for the Business Office with the public. This position is responsible for providing customer service and for answering the main Business Office phone. Requires day, evening and occasional weekend hours and travel.

• Responsible for receipting all receivables for the College. This includes issuing receipts for students paying tuition, fees, sales made in cosmetology, library fines, library print cards, copier accounts, transcripts, clubs, and GovDeals.
• Handles commission payments from contracted vendors and notifies vendors of issues.
• Handles the intake of cash, keeps petty cash box with correct change assortment, issues change to Library, Continuing Education and Cosmetology staff, and completes an end of day envelope for all monies received.
• Record receipt numbers in Check Log book after checks from mail are receipted.
• Processes payments by phone and transfers all other incoming calls to the appropriate department.
• Process requests for documentation such as receipts, schedules and tax forms.
• Processes transcript refunds before sending to Accounts Payable.
• Processes all Continuing Education tuition payments via cash, check or credit card. Access Official Payments daily to verify credit card payments from CE. Forward receipts of payment daily to CE.
• Processes Financial Aid Agreements. This includes receiving the agreement, lifting hold, keeping track on spreadsheet, coordinating list of students with Assistant Financial Aid Coordinator, having charges moved by Controller and reviewing accounts after Financial Aid is processed each semester.
• Distributes employee travel, payroll and student refund checks as needed.
• Serve as backup for Accounts Receivable on third party sponsors.
• Serve as backup for e-procurement supply order for department and maintaining supply inventory.
• Assist Accounts Receivable as needed.
• Performs necessary steps to apply holds and remove holds from student accounts that have restrictions.
• Completes year-end supply inventory. This includes update spreadsheet, input current year data and submit to Assistant Controller.
• Handles and completes all processes related to collections. This includes correspondence with collection agency, accessing email notifications, printing statements, submitting check request for payment of commission and payment to student accounts. Apply payments to accounts; update account information in Colleague, Access and student file and file collection documentation monthly.
• Processes end of the month reports and imports to electronic file.
• Responsible for appropriate retention of records.
• Participate in professional and staff development opportunities.
• Serve on committees as required
• Treat students and colleagues respectfully, speak to others courteously, and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interaction that are both personally cordial and professionally appropriate.
  Performs other duties as assigned and other related duties incident to the work described herein.

Salary Range

Salary Range Based On experience. Starting salary range $36,384- $54,576.

Required Qualifications

• Associate’s degree from an accredited institution.
• 1-2 years of accounting experience and related work experience.

Skills and Abilities

• Ability to work effectively and collegially with others.
• Skill in the use of computers and commitment to use of technology.
• Experience with current version of MS Office or similar programs
• Excellent oral and written communication skills
• Provide exceptional customer service with people internal and external to the institution.
• Familiarity with and appreciation for the mission of a comprehensive community college.
• Effectiveness in the following College organizational competencies:
  • Translating College purpose, values, and vision into organizational action
  • Collaborating and facilitating
  • Creating and innovating
  • Anticipating and responding to change
  • Providing vision and leadership
• Flexible and adapts to change.
• Ability to multi-task with multiple departments and activities of others.

Physical Demands

ADA requirements for this position include critical thinking skills with the ability to process information, analyze data, make assessments, and exercise good judgment to make decisions; possess ease of mobility within the work environment and other areas of campus; and effective use of all forms of communication (oral, visual, auditory), including use of computers. Be able to lift weights up to 10 pounds on a regular basis.