Finance & Sales BDC Assistant

Mossy Nissan Poway; Poway, Northern (CA, KY); Hybrid; USD 60,614,000 - 64,747,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

Growth Opportunities

Paid Training

Employee Purchase Incentives

Flexible Work Schedule

Direct Deposit

Job summary

Mossy Nissan Poway is seeking a Finance and BDC Assistant to enter and process vehicle finance deals and prepare all required paperwork. The role supports the Finance and BDC departments and handles inbound/outbound calls, scheduling, and CRM maintenance. Base pay is $22.00/hour with benefits and growth opportunities.

The position emphasizes accuracy, customer service, and teamwork within a family-owned dealership environment. Equal opportunity employer.

Qualifications

• At least one previous role based in strong customer service experience.
• People skills that contribute to effective communication.
• Prompt and courteous in interactions.
• Enthusiastic personality with a positive attitude.
• Must have strong computer skills.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Promote understanding of and commitment to client satisfaction and the Mossy team.
• Respond quickly to internet, phone and live chat inquiries using scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads to schedule appointments with the sales department.
• Participate in team and process development sessions while maintaining positive relationships.
• Utilize CRM tracking system daily.
• Maintain up-to-date knowledge of products and services offered.

Skills

Customer service

People skills

Computer skills

Enthusiastic personality

Professional appearance

Education

High school diploma

Tools

CRM system

Job description

The Finance and BDC Assistant is responsible for accurately entering and processing vehicle finance deals and completing all required finance documentation and paperwork. The Assistant reviews deals for accuracy and completeness, obtains any necessary information or documentation, and ensures files are properly prepared for submission and funding.

In this role, you will also assist theBDC with inbound and outbound customer calls, scheduling sales appointments, and maintaining accurate customer information in the dealership customer follow-up system (CRM). You will communicate with customers to confirm appointments, answer basic questions, and ensure leads are promptly and appropriately followed up on by the appropriate team member. This positionsupports the Finance and BDC departments and does not have primary vehicle sales responsibilities.

Employees in this position will paid a base hourly wage of $22.00/hour

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical, Dental & Vision
• Group Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• LAP (Life Assistance Program)
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives
• Family Owned & Operated
• Health & Wellness
• Flexible Work Schedule
• Discounts on Products & Services
• Direct Deposit

Responsibilities

• Providing excellent customer service to internal and external customers
• Promote an understanding of and strong commitment to client satisfaction & the Mossy team
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads to make an appointment with sales department
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
• Maintain comprehensive and up to date knowledge of products and services offered

Qualifications

• At least one previous role based in strong customer service experience
• People skills that contribute to effective communication
• Prompt and courteous
• Enthusiastic personalityMust have strong computer skills
• Accepts constructive criticism with motivation towards improvement in job performance
• Professional appearance & punctual
• High school graduate or equivalent

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.