Finance Rep-Revenue Cycle-Hybrid

Mayo Clinic; Rochester (MN); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA and FSAs

Retirement package

Job summary

Mayo Clinic is hiring for a hybrid role within 100 miles of any Mayo Clinic campus, focused on reviewing and documenting patient and payer financial information. You will resolve billing issues and ensure accurate reimbursement while maintaining strong customer service.

The ideal candidate has 4+ years in finance or health care, with HS diploma or a Bachelor's degree. CHAA/HFMA certifications are preferred assets.

Qualifications

• HS diploma or equivalent with 4 years in finance, collections, or health care.
• Bachelor's degree required; business/health care preferred.
• Strong customer service and communication skills.
• Experience with accounts receivable processes is a plus.

Responsibilities

• Collect, review, and document demographic, insurance, and financial info with patients and payers.
• Manage Mayo Clinic account receivables using automated systems and processes.
• Resolve account, billing, and payment issues via calls or face-to-face interactions.
• Communicate policies to ensure optimal reimbursement and document interactions accurately.

Skills

Customer service

Verbal communication

Written communication

Detail-oriented

Education

HS Diploma or equivalent

Bachelor's degree required

Bachelor's degree in business or health care preferred

CHAA certification preferred

HFMA certification preferred

Job description

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.

Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles. Responsible for management and collection of Mayo Clinic Account Receivables through the use of automated systems and revenue cycle processes. Responds to and resolves a variety of account, billing and payment issues from patients and customers. Follows approved guidelines and policies regarding routine patient and payer interactions. Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving. Interprets, applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic. This individual must accurately document interactions and interpret interactions documented by others. Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third party payers, via incoming and outgoing phone calls or face to face interactions.

Qualifications

• HS Diploma or equivalent and 4 years of relevant experience in finance, collections, customer service, insurance and/or health care environment
• OR
• Bachelor's degree is required.
• Bachelor's degree in business or health care field preferred.
• Preferred candidates will demonstrate exceptional customer service skills and the ability to build and maintain positive relationships with outside vendors, hospitals, and accounts payable departments. Strong verbal and written communication abilities are essential for effectively resolving account inquiries, coordinating with internal and external stakeholders, and delivering a high level of customer support. A solid understanding of accounts receivable processes, including aged account collections, invoicing, and credit balance management, is preferred. Successful candidates will be highly organized, detail-oriented, and capable of efficiently navigating multiple systems and websites while managing competing priorities.
• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Experience as a Financial Representative is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

• This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Exemption Status

Nonexempt

Compensation Detail

$21.91 -$34.27 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Office hours are 7am - 5pm CST

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.