Finance Operational Improvement Analyst IV

ADUSA Distribution LLC; Quincy (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Finance Operational Improvement Analyst IV to drive continuous improvement in vendor relationships. This role involves analyzing vendor performance, recommending solutions, and collaborating with internal teams to enhance service delivery. You will support the design of complex vendor performance metrics and lead operational analysts in implementing these metrics. Join a dynamic team that values diversity and invests in the growth of its people while making a positive impact in the community.

Qualifications

• 6-8 years of experience in business consulting or industry.
• Understanding of financial and accounting terminology and processes.

Responsibilities

• Support operational initiatives and metrics for ADUSA Finance.
• Monitor service performance and evaluate metrics for improvement.

Skills

Business Analytics

Advanced Excel Skills

Analytical Skills

Communication Skills

Influencing Leadership

Education

BA/BS in Business

MBA (Preferred)

Job description

Finance Operational Improvement Analyst IV

Join to apply for the Finance Operational Improvement Analyst IV role at Ahold Delhaize USA.

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: Vendor Relations & Stakeholder Mgmt (5148462)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, including Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop. Our associates support these brands with services like Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology, and more.

Primary Purpose: The Outsourcing Vendor Relations Analyst will focus on driving continuous improvement in outsourcing vendor relationships. Responsibilities include analyzing vendor performance data, identifying improvement areas, recommending solutions, and collaborating with internal teams and vendors to enhance service delivery, reduce costs, and improve quality.

Support design and establishment of complex vendor performance metrics, KPIs, and baselines for all finance processes (OTC, RTR, P2P). Monitor and manage vendor service performance, coordinate with finance operations, and drive continuous improvement. Support the development of common metrics across end-to-end processes, ensuring adherence and improvement. Lead operational analysts in metrics design and implementation, and work with stakeholders to identify and prioritize improvement efforts.

Work Schedule: Hybrid model with 3 in-person days at Quincy, MA, Scarborough, ME, or Hyattsville, MD, and 2 remote days.

Authorization: Applicants must be authorized to work in the U.S. full-time.

Duties and Responsibilities:

1. Support operational initiatives and metrics for ADUSA Finance, including evaluating performance, issue tracking, and recommending operational metrics.
2. Apply expertise to drive adoption of standard metrics, SLAs, and KPIs for vendor and captive resources.
3. Monitor service performance, evaluate metrics, and recommend new performance metrics as needed.
4. Benchmark performance against leading Shared Service Centers.
5. Develop and support vendor scorecards and customer satisfaction tools, and promote effective project environments.
6. Lead change management and communication processes, ensuring proper training and implementation.
7. Lead quarterly executive reviews on performance and improvement drivers.
8. Provide leadership through vision and expertise, ensuring awareness of process changes.
9. Address undefined and ambiguous challenges using industry best practices.
10. Develop and implement business strategies using industry and business skills.
11. Maintain positive relationships with peers, leadership, and team members.

Qualifications:

• BA/BS in business, finance, or related field
• 6-8 years of experience in business consulting or industry
• Understanding of financial and accounting terminology and processes
• Experience with business analytics
• Advanced Excel skills
• Strong analytical and communication skills
• Ability to influence leadership and cross-functional teams
• Experience in global multi-vendor/shared services environments

Preferred Qualifications:

• Expert analytical skills with attention to detail
• MBA and certifications (CPA, CIA, CISA, etc.)

At Ahold Delhaize USA, we value diversity, equity, inclusion, and belonging. We invest in our people and support their growth. Join us to help better serve our communities.