Finance Manager, NA Customer Fulfillment FP&A

Amazon.com Services LLC; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon.com Services LLC is seeking a Finance Manager to own the planning cycles for the Middle Mile network and translate strategic financial plans into actionable insights. The role partners with senior leaders to drive decisions and embeds AI-driven solutions into planning processes.

Ideal candidates will have strong modeling skills and a track record of leading complex forecasting in fast-paced environments, with opportunities for broad-based impact across the organization.

Qualifications

• 5+ years of tax, finance or a related analytical field experience.
• Bachelor's degree is required.
• MBA or CPA is preferred.

Responsibilities

• Lead overall TSSL+ financial planning by building cost bridges and narrating KPI impacts to leadership.
• Drive process simplification, standardization, and automation across planning workflows.
• Provide financial support to business partners on initiatives that improve deliveries and reduce costs.
• Identify risks, evaluate impact, and implement improvements to close gaps.
• Partner with managers to prioritize high-impact activities and de-prioritize low-impact work.
• Mentor team members and foster a collaborative environment for operational excellence.

Skills

Financial modeling

Forecasting & budgeting

Data analysis

Strategic partnership

Executive communication

Education

Bachelor's degree

MBA or CPA

Tools

SQL

ETL

MS Access

Essbase

Cognos

Oracle

SAP

Lawson

JD Edwards

Job description

At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering hundreds of thousands of packages each day and fulfilling customer orders from all over the world. Amazon is seeking a Finance Manager to help own critical functions within the rapidly growing Middle Mile org.

This role sits within the Traditional Sortable & Softlines (TSSL+) team and directly supports the TSSL+ network lead. The Finance Manager will serve as the go-to planning expert, leading quarterly, annual, and long range forecasting cycles that define how the network operates and grows. It's a rare opportunity to operate at the 10,000-foot level, understanding the full strategic picture of the network and translating that into financial plans that guide executive decision-making. From there, you'll partner with a diverse set of stakeholders and senior leadership who drive execution across the business. Beyond strategic planning , the role also includes ownership of broad, cross-functional projects from integrating emerging business lines into existing processes or spearheading efforts to embed AI-driven solutions into how the team plans and operates. The combination of strategic influence, executive exposure, and a wide stakeholder network makes this a high-visibility role with broad impact across the organization.

The successful candidate will demonstrate strong financial modeling skills, technical aptitude to work through large data sets, and the ability to clearly distill analysis into insights for stakeholders at all levels. They will support sound decision-making and thrive in a fast-moving environment. Collaboration with leaders and business units across Amazon is central to the role. On any given day, you can expect to build creative analytical solutions using large-scale data tools, model the financial impact of key strategic decisions, prioritize the work that moves the needle most for stakeholders, and tackle complex problems with company-wide implications. Strong verbal and written communication skills are essential, as regular interaction with senior leadership is part of the job.

Experience on this team opens up varying career opportunities across Amazon such as transitions to other business lines, project management roles, and/or management opportunities locally, regionally, and globally.

Key job responsibilities

• Lead overall TSSL+ financial planning by building cost bridges, partnering with key stakeholders to craft narratives for senior leadership, and distilling key insights on the impact of KPIs on our performance.
• Drive process simplification, standardization, and automation across planning workflows to improve speed, quality, and scalability.
• Provide financial support to business partners on key initiatives that improve the quality of deliveries, speed of delivery, and/or reduce costs.
• Identify risks, evaluate impact, propose changes, and implement improvements to remediate gaps.
• Proactively partner with managers to prioritize and focus on high-impact activities and de-prioritize those unlikely to drive material improvement.
• Mentor and develop team members, fostering a collaborative environment that promotes operational excellence and work-life harmony.

About the team

Mission

To drive profitability and operational excellence across the TSSL network by delivering strategic financial partnership, robust controllership, and data-driven insights that optimize every dollar while maintaining rigorous cost discipline at every level.

Vision

TSSL Operations Finance will be the most trusted advisor and loudest auditor in the room-challenging the status quo, adding healthy friction to guide strategic decisions, and leveraging automation and AI to scale our impact. We will operate as One Ops Finance, unified in developing end-to-end solutions that connect performance inputs to cost outputs across the network.

Basic Qualifications

• 5+ years of tax, finance or a related analytical field experience
• Bachelor's degree

Preferred Qualifications

• 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
• 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
• MBA, or CPA
• Knowledge of SQL/ETL
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
• Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results

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