Finance Manager - Loyalty, Credit, & Gift Card - Seattle, WA (Hybrid)

Nordstrom; Seattle (WA); Hybrid; USD 92,000 - 155,000; Full time

Job summary

A leading company in retail is seeking a professional for a hybrid role supporting the strategy and optimization of customer and financial outcomes linked to their Loyalty and Credit programs. The ideal candidate will provide analysis, insights, and recommendations while collaborating with various cross-functional teams to drive strategic initiatives that enhance customer engagement and ensure financial success. This position requires relevant experience in finance and a strong ability to manage priorities in a dynamic environment.

Benefits

Medical/Vision, Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

Qualifications

• 5+ years of related experience, retail and/or credit preferred.
• Proven experience in managing monthly budget/forecasting process.
• Experience supporting a credit card program including lending.

Responsibilities

• Collaborate to develop loyalty, gift card, and credit program plans.
• Track changes in business performance and recommend strategic adjustments.
• Support weekly and monthly business reviews with insights and forecasts.

Skills

Analytical skills

Problem solving

Attention to detail

Communication skills

Collaboration

Education

BA/BS Degree in Finance or Accounting

MBA or comparable experience

Tools

Excel

SQL

Tableau

PowerPoint

Anaplan

Job description

Job Description

This role will support the strategy, execution, and optimization of customer and financial outcomes related to our Loyalty, Credit Card, and Gift Card programs. Key responsibilities include forecasting, planning, and providing insights and recommendations to leadership. The candidate is proactive, a creative problem solver, has excellent attention to detail, and is committed to building and refining existing processes.You love working with business partners across various teams to solve complex business problems in a fast-paced environment.

There are two (2) positions available.

A day in the life...

• Collaborate with cross-functional business, finance, and analytics partners to develop loyalty, gift card, and credit program plans including gift card issuances and redemptions, loyalty program design, credit card economics, program investment, and customer trends

• Track and anticipate changes in business performance, proactively develop and recommend changes in strategy that best optimize for financial and customer health outcomes

• Support weekly and monthly business reviews that provide insight around current business and customer performance and create alignment around forward-looking forecasts and plans that can be actioned against

• Embrace and champion change with focus on implementing, editing, and improving processes within finance and the business

• Develop, size, and track offers in partnership with business and analytics teams, define a clear set of objectives and key results to measure the performance of activated offers

• Create materials that clearly and effectively communicate insights and recommendations through storytelling tools such as MS Excel, Power Point, and Tableau

• Collaborate and build credibility across the organization, where key partnerships include business leaders, cross function finance teams, gift card, credit, and loyalty analytics, and strategy teams

You own this if you have...

• 5+ years of related experience, retail and/or credit preferred

• BA/BS Degree in Finance or Accounting, MBA or comparable experience preferred

• Proven experience in effectively managing the monthly budget/forecasting process

• Proven experience in using skills for analyzing, modeling and reporting financial performance

• Experience supporting a credit card program including lending, credit risk management, and/or loss modeling

• Ability to identify areas of opportunity, collect data, establish facts, assess results, draw valid conclusions and present alternative solutions

• Demonstrated ability to manage priorities and timelines

• Excellent computer skills including Excel, SQL, Tableau, Anaplan, PowerPoint and database systems

• Ability to independently develop processes and deliverables from general direction

• Attention to detail, data integrity and accuracy

• Ability to work effectively under pressure

• Excellent verbal and written communication skills with the ability to facilitate discussions with leaders

Location:

• This is a hybrid role requiring the selected candidate to work onsite 3 days per week and be located within a commutable distance of the Nordstrom corporate offices in Seattle, WA

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$92,000.00 - $155,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf