Finance Counselor

Kaiser Permanente; Los Angeles (CA); On-site; USD 44,000 - 49,000; Full time

Job summary

Kaiser Permanente in Los Angeles is seeking a financial counselor to interview patients and establish payer sources for self-pay accounts, including third party liability, COB and government programs. The role involves evaluating eligibility for Medical Financial Assistance and arranging payment plans.

Responsibilities include documenting case details, coordinating with admissions, and guiding staff and physicians on procedures. On-call schedule requires availability across weekdays and weekends.

Qualifications

• Minimum 3 years of relevant experience in Health Care billing, collections or Financial Counseling or equivalent.
• Typing 35 WPM or as required by Medical Center.
• Ability to demonstrate knowledge of Government Programs and alternate payer sources (Workers Compensation, TPL, COB, Commercial, etc.).
• Demonstrated ability in patient registration, admissions, and billing practice required.

Responsibilities

• Upholds Kaiser Permanente's Policies and Procedures and applicable laws.
• Counsels patients on financial status and payment arrangements.
• Interviews patients to determine financial status and potential enrollment in government programs.
• Provides guidance to support staff and informs physicians on processes.
• Acts as patient advocate and uses external/internal social services for referrals.

Skills

Healthcare billing

Financial counseling

Government programs

Workers' Comp

COB

Typing 35 WPM

Patient registration

Education

High School Diploma/GED

Medical Terminology course

Tools

Foundations

Job description

Job Summary

Under indirect supervision, at the point of service provides financial counseling to patients in a personal interview to create a payer source for Inpatient and Outpatient self-pay accounts. Identifies potential third party liability, Workers Compensation, Commercial, COB, Medicare and Medi-Cal. Provides functional direction to Business Service Representatives and Receptionists. Determines and approves Medical Financial Assistance and payment arrangements.

Essential Responsibilities

Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Confidentially obtains or reviews and records patient financial and demographic information. Coordinates with inpatient/outpatient admission and registration for identification of potential alternate payer sources. Interviews patients to determine financial status, counsels and makes arrangements for direct payment, potential enrollment in a government sponsored program or direct billing to the patient. Completes Medical Financial Assistance applications based on analysis of patient financial information. Provides functional guidance to the support staff and informs support staff and physicians on new and revised processes. Acts as a patient/member advocate and uses knowledge of external and internal Social Services agencies for patient referral. Retrospectively reviews diagnosis and treatment records to identify potential Third Party Liability and Workers Compensation cases. Screens for potential eligibility for KP Membership through government programs (Medi-Cal, Medicare, transition plan, etc.). Obtains pre-authorizations for services from employers and other insurance carriers. Coordinates and collects conversion dues for KP coverage. Checks patient information against updated eligibility using on-line systems (Foundations). Places telephone call to the appropriate departments (CSC, Sales and Marketing etc.) in cases where group eligibility is not updated. Ensures that all documentation in the billable jackets is complete and obtains missing or needed information. Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Performs other related duties as required.

Experience

Basic Qualifications

Minimum of three (3) years of relevant experience in Health Care billing, collections or Financial Counseling or equivalent. Typing 35 WPM or as required by Medical Center. Ability to demonstrate knowledge of and to utilize Government Programs and alternate payer sources (Workers Compensation, TPL, COB, Commercial, etc.). Demonstrated ability in patient registration, admissions, and billing practice required.

Education

• High School Diploma/GED. Certificate of completion of a course in Medical Terminology

License, Certification, Registration

• N/A

Notes

• This is an on-call position, days and hours may vary.
• Candidate must be available to work a minimum of 10 days per month which must include 6 week days and 4 weekend days.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Job Duties

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Primary Location

California,Los Angeles,4900 Sunset Medical Offices

Scheduled Weekly Hours

1

Shift

Variable

Workdays

Mon, Tue, Wed, Thu, Fri, Sat, Sun

Working Hours Start

12:00 AM

Working Hours End

11:59 PM

Job Schedule

Call-in/On-Call

Job Type

Standard

Worker Location

Onsite

Employee Status

Regular

Employee Group/Union Affiliation

B01|SEIU|Local 399

Job Level

Individual Contributor

Department

Sunset Medical Center - Admitting - 0801

Pay Range

$32.23 - $35.7 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel

No

Work Setting

Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.