Finance and Business Operations Manager Remote (United States)

Community Phone Company; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

Join a mission-driven company that values connection and communication. As a Finance and Operations Manager, you will play a crucial role in overseeing financial controls and project management within a rapidly growing technology startup. This innovative firm is dedicated to providing exceptional landline services, ensuring that customers stay connected while driving operational efficiency and compliance. Your expertise in finance and operations will help shape the future of the company, making a real difference in the lives of our customers. If you're passionate about technology and human connection, this is the opportunity for you!

Benefits

Equity Options

Remote Work Flexibility

Health Insurance

Professional Development

Flexible Hours

Qualifications

• Strong finance background with experience in startups and project management.
• Ability to manage complex financial processes and compliance.

Responsibilities

• Oversee financial controls and manage relationships with accounting firms.
• Act as primary project manager for financial and operational initiatives.

Skills

Finance

Project Management

Compliance

Analytical Skills

Problem-Solving

Communication

Vendor Management

Telecom Knowledge

Education

Bachelor's Degree in Finance or related field

Experience in early-stage startups

Tools

Financial Software

Project Management Tools

Job description

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most - starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships.

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now ~70 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 20,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection.

About the role

We are seeking a highly skilled and adaptable Finance and Operations Manager to oversee financial controls, project management, and operations for a fast-growing technology start-up. You're a person from Finance who speaks Operations. Your ability to take ownership of these areas of the company will enable your peers to develop products and go-to market at blazing speeds. This role requires a hands-on individual contributor with a strong finance background, capable of working independently to manage diverse responsibilities and drive the company towards cash-flow neutrality.

You will...

Finance, Accounting, and Compliance:

• Manage financial controls and oversee relationships with external accounting and compliance firms.
• Collaborate with external Telecom Tax Compliance firms and internal legal teams, including General Counsel and Telecom Lawyers, to ensure compliance with industry regulations.
• Review and ensure accurate classification of monthly expenses in collaboration with the external accounting firm for timely month-end close.
• Project-manage telecom and sales tax registrations with external firm, including handling notices and escalating as needed.
• Research tax registration requirements for new products and identify potential cost-saving opportunities for customers.
• Coordinate bill approvals across departments to ensure timely processing (e.g., verifying and obtaining approvals for vendor invoices).
• Provide actionable insights to leadership on financial and operational improvements.

Cash Flow and Financial Strategy:

• Support strategic planning and negotiations to optimize COGS and drive the company toward cash-flow neutrality.
• Raise and track alerts related to unnecessary refunds and other cash flow issues, providing support for escalated concerns.
• Partner with leadership to identify and implement system-wide changes that bring the company closer to achieving cash-flow neutral status.

Project Management:

• Act as the primary project manager for cross-functional initiatives involving financial, compliance, and operational initiatives.
• Liaise with external partners to resolve financial notices, registrations, and compliance matters efficiently.
• Negotiate with government agencies, vendors, and other entities as needed to support financial and operational goals.
• Serve as a broad-spectrum contributor, taking ownership of diverse responsibilities and driving initiatives independently.
• Own and manage the company cap table, oversee stock issuance, and handle agreements with investors for equity-related matters.

You have...

• A strong background in finance, with a preference for candidates who lean towards finance rather than accounting.
• Experience working in an early-stage start-up and handling financial responsibilities common for companies at this stage.
• Exceptional project management skills, with the ability to juggle multiple priorities and deliver results in a fast-paced environment.
• Experience working with external accounting, compliance, and legal partners.
• A proven ability to manage complex financial processes, including tax compliance, expense classification, and vendor approvals.
• A flair for dealing with vendors like state and federal government, regulatory bodies, supply chain vendors, etc.
• Excellent analytical and problem-solving skills, with a focus on driving efficiency and cost savings.
• Self-motivated and adaptable, with the ability to work independently as an individual contributor.
• Experience in telecom or regulated industries is a plus.

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote-first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

• We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth.
• Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience.
• We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks.
• We strive for Transparency and prioritize open, direct communication.
• We take our work seriously and see it as a reflection of who we are, always looking for ways to improve.
• We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service.

Our range for this position is between $110,000-$130,000 base salary + equity. Total compensation is based on several factors that are unique to each candidate.