Finance & Admin Concierge (Frontline & Procurement)

University of North Dakota; Grand Forks (ND); On-site; USD 40,000 - 54,000; Full time

Job summary

The University of North Dakota in Grand Forks seeks a personable, detail‑oriented customer service specialist to join Central Finance as the first point of contact for inquiries and payments. You will triage requests, provide timely responses, and escalate complex issues as needed.

Responsibilities include supporting procurement systems (UND Marketplace, PeopleSoft), processing invoices, and coordinating payments.

Qualifications

• Associate’s Degree required; five years related work experience.
• Experience with Microsoft Outlook, Excel, PowerPoint and Word.
• Successful completion of Criminal History Background Check.

Responsibilities

• Serve as the first point of contact for Central Finance units; triage inquiries, deliver timely responses, and route or escalate issues.
• Research and review requests, analyze information, and resolve matters; escalate only high-risk or specialized issues.
• Provide customer service to external suppliers and internal constituents; resolve routine requests.
• Utilize UND Marketplace, PeopleSoft, and policies to triage inquiries and coordinate routing.
• Deliver training and informational support on procurement systems and processes.
• Receive, open, and process paper invoices; scan documents and coordinate expedited payments.

Skills

Integrity

Independent work

Communication

Organization

Teamwork

Attention to detail

Initiative

Discretion

Inclusion

Adaptability

Problem solving

Education

Associate degree

Bachelor’s degree

Tools

Microsoft Outlook

Excel

PowerPoint

Word

PeopleSoft

Microsoft Teams

Job description

The University of North Dakota in Grand Forks seeks a personable, detail‑oriented customer service specialist to join Central Finance as the first point of contact for inquiries and payments. You will triage requests, provide timely responses, and escalate complex issues as needed.

Responsibilities include supporting procurement systems (UND Marketplace, PeopleSoft), processing invoices, and coordinating payments.