Final Mile Shipping Program Manager

Jobtailor; Seattle (WA); On-site; USD 100,000 - 150,000; Full time

Job summary

Jobtailor seeks a senior logistics leader to define and drive outbound final mile strategy across Nordstrom fulfillment centers, stores and suppliers. You will partner with Digital leadership to evolve international shipments and optimize carrier networks, focusing on speed, service and cost.

Ideal candidates have 5+ years in transportation/logistics, strong analytical skills, and a customer-focused mindset. Willingness to travel up to 10-20% is expected in this fast-paced environment.

Qualifications

• Bachelor’s degree in Supply Chain, Transportation, Business or Engineering is desired.
• Graduate Degree or MBA is a plus.
• Demonstrated teamwork and influencing/negotiating skills to drive results.
• Strong problem-solving, business acumen and customer focus.
• Excellent verbal and written communication skills.

Responsibilities

• Create, manage and implement outbound final mile and paid upgrade shipment strategy.
• Collaborate with cross-functional teams to define outbound shipment processes and performance expectations.
• Drive continuous improvement initiatives across outbound final mile network and carrier configurations.
• Analyze carrier performance and cost-efficiency initiatives aligned with service standards and financial targets.
• Prepare and communicate updates and performance to leadership on a regular basis.

Skills

Transportation Management

Logistics Optimization

Carrier Performance Analysis

Cost-Efficiency Initiatives

Outbound Shipment Strategy

Continuous Improvement

Reporting Development

Analytical Tools

Artificial Intelligence Tools

Teamwork

Influencing Skills

Negotiation Skills

Customer-Focused Mindset

Verbal Communication

Written Communication

Education

Bachelor’s Degree in Supply Chain, Transportation, Business or Engineering

Graduate Degree or MBA

Tools

Microsoft Office Suite

Job description

• Create, manage and implement the strategy for Final Mile Standard and Paid Upgrade Shipments from Nordstrom fulfillment centers, stores, and suppliers to customers and Nordstrom stores.
• Partner with Digital leadership to evolve, manage and implement the strategy of international shipments from Nordstrom fulfillment centers, stores, and suppliers to an external supplier domestic consolidation point and to the final destination.
• Collaborate with Transportation & Logistics, Distribution, Product, Engineering, Customer Care, Fulfillment Center Operations teams and a variety of external stakeholders to define optimal outbound shipment and transportation processes & performance expectations and deliver at a high level.
• Assess and drive continuous improvement initiatives within the outbound final mile network and carrier configurations focused on speed, service, quality and cost of our customer deliveries.
• Analyze carrier performance and cost-efficiency initiatives across business units, ensuring alignment with service standards and financial targets while fostering strong carrier partnerships through evolving omni-channel capabilities.
• Assess, develop and implement creative customer-focused outbound transportation solutions to achieve key factor goals and balance service, speed, quality and cost performance.
• Partner with Strategic Sourcing, Freight Payment and Audit teams and external stakeholders to best leverage outbound truckload and parcel carrier contract agreements and ensure best practice invoicing and freight payment practices.
• Understand and utilize systems and carrier networks for intelligent routing, tracking and receipt of customer outbound shipments.
• Apply data analysis, problem solving and project management skills to identify and drive continuous improvement initiatives.
• Prepare and regularly communicate updates and performance to the leadership team.

Requirements

• Bachelor’s Degree in Supply Chain, Transportation, Business or Engineering desired.
• Graduate Degree or MBA a plus
• 5+ years of transportation, logistics, engineering or supply chain work experience
• Demonstrated teamwork and influencing / negotiating skills to drive successful results with multiple internal and external stakeholders
• Strong creative problem-solving skills, business acumen, and a customer-focused mindset
• Excellent verbal and written communication skills
• Comfortable in a fast paced and collaborative work environment
• Ability to develop reporting for functional area, coupled with the ability to use analytical and artificial intelligence tools to organize and interpret data, present ideas and create continuous improvement projects
• PC knowledge, including Microsoft Office applications.
• Ability to travel up to 10-20% annually.

Hard Skills

• Transportation Management
• Logistics Optimization
• Carrier Performance Analysis
• Cost-Efficiency Initiatives
• Outbound Shipment Strategy
• Continuous Improvement
• Reporting Development
• Analytical Tools
• Artificial Intelligence Tools

Soft Skills

• Teamwork
• Influencing SkillsNegotiation Skills
• Customer-Focused Mindset
• Verbal Communication
• Written Communication