Fill in Part Time Call Center Representative - REMOTE

Winsor Group; New York (NY); Remote; USD 10,000 - 60,000; Part time

Job summary

An innovative firm is seeking a dedicated Part-Time Call Center Representative to provide exceptional service in a dynamic remote environment. This role involves managing high call volumes related to resident communications, utilizing advanced call center software, and ensuring accurate information delivery. The ideal candidate will thrive in a fast-paced setting, demonstrating strong bilingual communication skills and a commitment to customer satisfaction. Join a team that values dependability and professionalism while contributing to impactful projects in public service. If you are ready to make a difference, this opportunity is for you.

Qualifications

• 5+ years of relevant experience in call center operations.
• Bilingual in English and Spanish is required.

Responsibilities

• Handle calls related to NYCHA renovations and repairs.
• Support and maintain a knowledge base for customer service.

Skills

Verbal Communication

Written Communication

Bilingual (English/Spanish)

Collaboration

Time Management

Analytical Skills

Decision Making

Attention to Detail

Tools

LiveVox

Microsoft Office

Job description

Fill in Part Time Call Center Representative - REMOTE

Job Description

Winsor Consult Group is seeking a bilingual (English/Spanish) Part-Time Call Center Agent to join our team in New York, NY. The ideal candidate will have experience with Resident Outreach and Communications and must reside in New York City. This position offers a highly competitive salary.

Job Duties:

1. Maintain a positive attitude, helpful demeanor, and adaptability in a challenging and dynamic environment.
2. Make and receive calls related to NYCHA renovations, repairs, and relocations, handling high call volumes with changing information.
3. Support and maintain a knowledge base (FAQ) for consistent and accurate customer service.
4. Become proficient in our client relations software (LiveVox) for resident communication.
5. Use call center software, headphones, perform data entry, and manage databases to deliver excellent customer service.
6. Provide feedback to improve customer service processes and ensure prompt, accurate information delivery to residents.
7. Assist managers and staff with resident communications and engagement activities.
8. Track relocation packages and advise on database enhancements to support NYCHA goals.
9. Monitor and report on tasks and results using in-house data systems.
10. Perform other duties as assigned.

Requirements:

• Minimum 5 years of relevant experience
• Excellent verbal and written communication skills
• Bilingual in English and Spanish
• Strong collaboration and interpersonal skills
• Effective time-management and ability to meet deadlines
• Analytical skills for data collection and interpretation
• Outstanding decision-making abilities
• Professional demeanor and keen attention to detail
• Proficiency in Microsoft Office
• Must reside in New York City

Hourly Range: $25.00 to $30.00 per hour

Terms and Benefits:

Winsor values dependability, punctuality, and a positive attitude. Employment is contingent upon a background check, including employment verification, references, criminal history, and educational/professional credentials.

Company Description:

Winsor Group provides Program, Project, Construction, and Contract Management services to public agencies across several states and territories. We have supported clients in aviation, education, transportation, and infrastructure, including assistance with state rental and mortgage programs. Winsor is a certified Minority Business Enterprise by various authorities.