FileNet/Case Manager (ICM) Administrator

Stem Xpert; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology consulting firm is seeking an experienced ICM System Administrator to install and configure the Case Manager tool within a WebSphere/Linux environment. The ideal candidate will have over 5 years of experience with FileNet P8 and Case Manager installations, strong troubleshooting skills, and a deep understanding of IT systems and architecture. This role involves working closely with infrastructure teams and providing operational support while managing the installation process.

Qualifications

• 5+ years of FileNet P8 and/or Case Manager installation experience.
• Experience with installation and configuration of COTS products.
• Strong understanding of IT systems and integration.

Responsibilities

• Install and configure Case Manager and related components.
• Perform system administration tasks.
• Manage capacity and infrastructure forecasting.
• Troubleshoot COTS installation and infrastructure issues.

Skills

FileNet P8 installation

Case Manager configuration

Troubleshooting

Linux platforms

WebSphere 7.x

Enterprise Content Management

IT Best Practices

Job description

Company Description

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry-oriented business process.

Job Description

The ICM System administrator will help the client install the case manager tool built on top of legacy FileNet P8 platform in a WebSphere/Linux based environment. Administrator will provide direction in the areas of gathering and validating infrastructure requirements, ensuring infrastructure pre-requisites are met and provide hands‑on direction to other system administrators for COTS installation while creating comprehensive installation and deployment instructions document. Will be working closely with the design and development team in troubleshooting and resolving any open infrastructure/COTS configuration issues.

5+ years FileNet P8 and/or Case Manager installation experience in diverse platforms and integration requirements. FileNet P8 and Enterprise Content Management Architecture exposure and large scale administration experience. Deep understanding of IT systems, Hardware and Software and integration. Understanding of IT Best Practices and ability to apply to customer situation.

Required

• Demonstrated previous knowledge and experience with installation and configuration of Case Manager and or FileNet P8 platform - including but not limited to: CE/PE/CPE, AE, IER, ICN, Cognos, WebSphere 7.x or later, along with troubleshooting required
• Demonstrated previous experience administering, installing, upgrading, supporting FileNet Version P8 5.1 or later required.
• Demonstrated previous experience with content management tools: Content Navigator, Case Manager,Forms, Enterprise Records, and Workflow development is preferred.
• Demonstrated previous experience with Websphere 7.X and Linux platforms.
• 5+ years of architectural design, consulting experience, management of technical teams, and thought leadership working with multiple technology platforms.

Job Duty 1 with 60% of time – Case Manager and related components installation and configuration

Job Duty 2 with 20% of time – System Administration

Job Duty 3 with 10% of time – Capacity Management and Infrastructure Forecasting

Job Duty 4 with 10% of time - Troubleshooting COTS installation and infrastructure issue