Fields Operations Manager

Blanton's Air, Plumbing & Electric; Garner (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental (company-paid)

Vision

Life insurance

401(k) with company match

Immediate holiday eligibility

Job summary

Blanton's Air, Plumbing & Electric seeks a Field Operations Manager to own the performance of a team of field technicians. Deliver an exceptional customer experience and hit targets daily while developing your team into A-players and upholding the Blanton's standard in the field.

You will lead, coach, and ensure the right tech matches the right call, while driving process improvements and accountability across dispatch and field operations.

Qualifications

• Demonstrated leadership ability within field teams (home services).
• Strong customer service orientation and communication skills.
• Experience leading technicians and teams to meet KPIs.

Responsibilities

• Lead, coach, and hold your team accountable to performance standards.
• Ensure field processes are followed consistently by the team.
• Develop technicians into top performers through hands-on coaching.
• Conduct ride-alongs, scorecards, and field reviews daily.
• Schedule weekly or bi-weekly 1-on-1s and lead team meetings.

Skills

Leadership

Home services

Customer service

Tools

ServiceTitan

Job description

• Immediate holiday eligibility

Fayetteville, NC & Raleigh, NC

Tired of Being Everywhere and Owning Nothing?

You already know field leadership is more than checking in on jobs.

It's the difference between techs who just show up and A-players who own the outcome.

It's where customer experience is won or lost, call by call.

It's where the standard you accept becomes the standard you get.

But too many companies treat field leadership like a scheduling function instead of a performance-building one.

At Blanton's Air, Plumbing & Electric, Field Operations Manager is a leadership seat.

You don't just check boxes.

You build A-players.

You own the standard.

You drive the numbers every single day.

Why High-Performing Managers Choose Blanton's

Real Pay for Real Ownership

$75,000-95,000 base salary + performance-based bonus tied to operational KPIs.

Full Benefits

• Medical
• Company-paid dental
• Vision
• Life insurance (with family options)
• 401(k) with company match
• Immediate holiday eligibility

Career Growth

75+ years strong and scaling toward a $74M operation with 265 A-players.

Leadership Environment

Clear expectations. Real accountability. Authority to fix what's broken.

Values That Mean Something

• Always Do the Right Thing
• Always Growing
• Can Do
• Be Kind
• Deliver WOW

The Role

As the Field Operations Manager, you own the performance of your team of field technicians.

Your responsibility is simple: deliver an exceptional customer experience and hit performance targets on every job, every day — while developing your team into A-players and championing the Blanton's standard in the field.

What You'll Do

This is a lead, coach, and hold accountable role.

• Lead, coach, and hold your team accountable to Blanton's performance standards
• Serve as a service systems expert, ensuring the team consistently follows Blanton's proven field process
• Serve as the subject matter expert on Blanton's Service System for field resources
• Develop technicians into top ("A" player) performers through hand‑on coaching
• Complete ride‑alongs each day, following Blanton's process — Bloom scorecard, curbside feedback forms, job reviews, huddle report
• Schedule and complete 1‑on‑1s weekly (or bi‑weekly with approval)
• Facilitate team meetings using the L10 (Level 10) framework
• Champion the Blanton's brand in the field and in the community
• Own and continuously improve field operating processes
• Partner with dispatch to ensure the right tech is on the right call, every time
• Resolve escalations and eliminate breakdowns in communication

How You Win In This Role

• Revenue and truck goals met
• Gross profit goal met
• 5-Star review target attained
• WOW membership sales target attained
• Replacement and upgrade sales goal met
• Right-the-first-time work on every job
• Core values personified by you and your team

What You Bring

Must-Haves

• HIENTS
• Demonstrated leadership ability
• Proven experience in home services
• Excellent customer service orientation

Nice-to-Haves

• Proven experience in field operations / trade management (HVAC, plumbing, or electrical)
• Experience using ServiceTitan, or a related field service management software
• Advanced trade certifications (HVAC, plumbing, or electrical)

What It Feels Like To Work Here

You're not just managing a schedule.

You're building a team.

You control the standard.

You control the outcome.

Your leadership impacts customer experience, revenue, and your team's growth in real time.

You don't manage technicians.

You lead the team behind every job.

Your Path Starts Here — And It Starts Fast

Blanton's Air, Plumbing & Electric

Delivering WOW Since 1951

Blanton's is an Equal Opportunity Employer.

Compensation Range: $75K - $95K