Field Window & Door Service Technician

Swift Supply; Robertsdale (AL); On-site; USD 22,000 - 36,000; Full time

Job summary

Swift Supply is seeking a Window and New Construction Service Technician to provide field support for design and sales teams, ensuring accurate measurements for quotes and serving as the primary contact between sales reps and customers during the sale lifecycle. The role involves extensive fieldwork, installation of windows/doors, and coordination with superintendents and location management.

Ideal candidates have a high school diploma (or GED), basic math and communication skills, and the

Qualifications

• Ability to perform basic math, read instructions, and complete forms.
• Communicate with customers, other employees, and supervisors using verbal and written skills.
• Knowledge and ability of safe lifting techniques and safe work practices.
• Knowledge and skills to meet the AAMA Master Installer rules and regulations is preferred.
• License and ability to drive a company service van as needed.

Responsibilities

• Serve as liaison between sales reps, superintendents, and location management.
• Verify measurements used in design take-offs to ensure quote accuracy.
• Resolve warranty and non-warranty issues, installation problems, and repairs.
• Complete window repairs and installation, including doors and hardware.
• Support truss manufacturing by completing repairs as needed.
• Instruct contractors on proper assembly of impact windows and doors.
• Ensure parts and supplies are correct before leaving for the jobsite.
• Load and handle orders and materials safely.
• Maintain knowledge of inventory identification.
• Follow safety policies and procedures.

Skills

Basic math

Read instructions

Customer communication

Safe lifting

AAMA Master Installer knowledge

Driver's license

Education

High school diploma or GED

Job description

Swift Supply is seeking a Window and New Construction Service Technician to provide field support for design and sales teams, ensuring accurate measurements for quotes and serving as the primary contact between sales reps and customers during the sale lifecycle. The role involves extensive fieldwork, installation of windows/doors, and coordination with superintendents and location management.

Ideal candidates have a high school diploma (or GED), basic math and communication skills, and the