Field Travel Agent - Ocala

AAA-The Auto Club Group; Ocala (FL); Hybrid; USD 25,000 - 39,000; Full time

Job summary

The Auto Club Group (AAA) seeks a Travel Sales Associate to build and deepen relationships with AAA Members, driving sales of travel, memberships, and related products. You will assemble complex domestic and international packages, complete reservations, and advise clients on documentation requirements.

Strong interpersonal, research, and communication skills are essential, along with proficiency in Microsoft Office and travel systems.

Qualifications

• GED or high school diploma or equivalent.
• 1 year of business-to-consumer sales experience.
• Strong interpersonal and communication skills; customer relationship abilities.
• Proficient with internet research and booking; familiar with Microsoft Office.
• Willingness to learn consultative selling and travel systems.

Responsibilities

• Establish and grow relationships with AAA Members to drive travel bookings and memberships.
• Sell travel packages including cruises, tours, hotels, Air travel, car rental and insurance.
• Enter sales data into CRM and follow up post-travel to ensure satisfaction.
• Grow a personal book of business by re-engaging past clients and leveraging lead systems.
• Learn and utilize AAA digital tools to achieve objectives and monitor system performance.

Skills

Interpersonal skills

Customer relationship

Communication skills

Internet & social media savvy

Microsoft Office

Education

GED or high school diploma

Tools

Travelport

Agent Max

Job description

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

Position Description

Primary Duties and Responsibilities (details of the basic job functions)

Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings. Achieve assigned travel, membership, and credit card sales goals. Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services. Prepare complex and/or large scale domestic and international travel packages. Complete reservations and advise clients regarding documentation requirements. Make necessary travel arrangements (i.e. reservations, collect money, and process documents). Receive and champion customer concerns through to resolution. Enter company travel sales data into CRM system in accordance with company guidelines. Follow up post-travel to confirm client satisfaction while building sustainable relationships. Ask for referrals, build and grow a book of client business by utilizing the AAA ACG lead system. Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship. Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings. Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives. May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None)

None.

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications)

• GED or high school diploma

Experience (minimum)

• 1-year business to consumer sales

Knowledge and Skills (minimum)

• Verifiable evidence of strong interpersonal, customer relationship and communication skills
• Verifiable evidence of Internet and social media savvy using internet sites for research and booking capabilities
• Verifiable evidence of PC software application knowledge and skills including Microsoft Office

Able to learn the following knowledge and skills:

• Consultative selling skills and managing the sales process while prospecting, qualifying, developing, and closing new travel, membership, and credit card business
• How to capture travel related information into the AAA ACG reservation/financial system
• Payment Card Industry Data Security Standards (PCI DSS) requirements
• Different travel packages, products, and services including preferred suppliers and products to match customers appropriately with the travel packages, products, and services best suited to meet their requirements and exceed their expectations
• Various travel systems to include airline reservation systems to book domestic/international air, car and hotel, for example Travelport to book cruises, supplier websites to book tours and Agent Max to secure insurance
• Airline rules, regulations
• Travel protection insurance
• How to anticipate member needs and recommend or refer additional AAA products and services
• Cancellation/change policies and penalties
• World geography/language concerns/cultural concerns/events/holidays/currency
• Credit, debit, prepaid, mobile wallet, as well as Europay, Mastercard and Visa (EMV) chip and Personal Identification Number (PIN) credit card use while traveling
• Telecommunications, personal technology, and electrical power concerns while traveling
• Domestic and international travel requirements for disease control
• Travel safety and security best practices

Able to:

• Perform basic math calculations including percentages to complete Travel sales transactions
• Listen to clients and communicate effectively in a work environment with the public and vendors
• Think critically and solve problems
• Consistently demonstrate honesty, integrity, empathy, trustworthiness, and professionalism
• Demonstrate passion and enthusiasm for travel
• Develop deep expertise within specific areas in travel
• Be prepared and anticipate traveler questions, requests, and needs and then do what is necessary or required before the questions, requests, or needs occur
• Manage time effectively
• Work irregular hours
• Proactively grow a personal book of business and repeat clients
• Work effectively within a team to optimize organizational efficiency and positive traveler experiences

Work Environment

Work in a temperature-controlled office environment or from home.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.