Travel Agent - Ocala, FL

AAA The Auto Club Group; Ocala (FL); On-site; USD 21,000 - 34,000; Full time

Job summary

AAA The Auto Club Group in Ocala, FL seeks a Travel Sales Consultant to build strong relationships with AAA Members, sell travel products, and meet sales goals.

You will prepare complex domestic and international travel packages, complete reservations, advise on documentation, and provide excellent customer service. A valid 1-year B2C sales background and CRM experience are required.

Qualifications

• GED or high school diploma.
• 1 year business-to-consumer sales experience.
• Verbal and written communication skills; strong interpersonal abilities.
• Internet research and online booking proficiency.
• Ability to learn travel systems and perform basic math for transactions.

Responsibilities

• Establish and grow relationships with AAA Members to maximize travel bookings and member experience.
• Sell cruises, tours, hotels, air travel, car rental, travel insurance, AAA memberships and related travel services.
• Prepare complex domestic and international travel packages and complete reservations with documentation guidance.
• Enter travel sales data into the CRM system and follow up post-travel to ensure satisfaction.
• Grow a personal book of business by referrals and re-engage past clients.

Skills

Interpersonal skills

Customer relationship

Prospecting

Consultative selling

CRM software

Education

GED or high school diploma

Tools

Microsoft Office

Job description

Job Type:Full timeExempt/Non Exempt:HourlyJob Description:Position DescriptionPrimary Duties and Responsibilities (details of the basic job functions):Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings. Achieve assigned travel, membership, and credit card sales goals. Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services. Prepare complex and/or large scale domestic and international travel packages. Complete reservations and advise clients regarding documentation requirements. Make necessary travel arrangements (i.e. reservations, collect money, and process documents). Receive and champion customer concerns through to resolution. Enter company travel sales data into CRM system in accordance with company guidelines. Follow up post-travel to confirm client satisfaction while building sustainable relationships. Ask for referrals, build and grow a book of client business by utilizing the AAA ACG lead system. Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship. Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings. Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives. May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements.Supervisory Responsibilities (briefly describe, if applicable, or indicate None)None.Required Qualifications (these are the minimum requirements to qualify)Education (include minimum education and any licensing/certifications):GED or high school diplomaExperience (minimum):1-year business to consumer salesKnowledge and Skills (minimum):Verifiable evidence of strong interpersonal, customer relationship and communication skillsVerifiable evidence of Internet and social media savvy using internet sites for research and booking capabilitiesVerifiable evidence of PC software application knowledge and skills including Microsoft OfficeAble to learn the following knowledge and skills:Consultative selling skills and managing the sales process while prospecting, qualifying, developing, and closing new travel, membership, and credit card businessHow to capture travel related information into the AAA ACG reservation/financial systemPayment Card Industry Data Security Standards (PCI DSS) requirementsDifferent travel packages, products, and services including preferred suppliers and products to match customers appropriately with the travel packages, products, and services best suited to meet their requirements and exceed their expectationsVarious travel systems to include airline reservation systems to book domestic/international air, car and hotel, for example Travelport to book cruises, supplier websites to book tours and Agent Max to secure insuranceAirline rules, regulationsTravel protection insuranceHow to anticipate member needs and recommend or refer additional AAA products and servicesCancellation/change policies and penaltiesWorld geography/language concerns/cultural concerns/events/holidays/currencyCredit, debit, prepaid, mobile wallet, as well as Europay, Mastercard and Visa (EMV) chip and Personal Identification Number (PIN) credit card use while travelingTelecommunications, personal technology, and electrical power concerns while travelingDomestic and international travel requirements for disease controlTravel safety and security best practicesAble to:Perform basic math calculations including percentages to complete Travel sales transactionsListen to clients and communicate effectively in a work environment with the public and vendorsThink critically and solve problemsConsistently demonstrate honesty, integrity, empathy, trustworthiness, and professionalismDemonstrate passion and enthusiasm for travelDevelop deep expertise within specific areas in travelBe prepared and anticipate traveler questions, requests, and needs and then do what is necessary or required before the questions, requests, or needs occurManage time effectivelyWork irregular hoursProactively grow a personal book of business and repeat clientsWork effectively within a team to optimize organizational efficiency and positive traveler experiencesWork EnvironmentWork in a temperature-controlled office environment or from home.Who We AreBecome a part of something bigger.The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.To learn more about AAA The Auto Club Group visit www.aaa.comImportant Note:ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.Regular and reliable attendance is essential for the function of this job.AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.