Field Trainer Diagnostic Support Specialist

A. Duie Pyle; Camp Hill (Cumberland County); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401 (k) with Company Match

Annual Corporate Profit Sharing

Paid vacation and PTO

Wellness Program

Job summary

A. Duie Pyle is looking for a Field Trainer, Support Specialist who will travel to Fleet Maintenance Facilities across the Northeast to provide hands-on training and support for technicians.

This role demands strong knowledge of class 8 tractor maintenance and DOT/OSHA guidelines. The position includes responsibilities such as conducting training sessions, creating effectiveness metrics, and assisting with new hire training.

Qualifications

• 5+ years of maintenance experience in a fleet maintenance environment.
• Knowledge of class 8 tractor and trailer maintenance.
• Ability to perform complex diagnostic repairs.

Responsibilities

• Travel to Fleet Maintenance Facilities for maintenance support.
• Conduct training sessions to ensure material retention.
• Create metrics to measure training effectiveness.
• Provide New Hire training on policies and software.
• Review daily OOS for complex issues and provide assistance.
• Monitor apprentice progress and perform final skills test.
• Assist with shop vacancies and provide operations support.

Skills

Class 8 tractor maintenance

DOT/OSHA guidelines

Heavy-duty diagnostic software

Strong communication skills

Computer proficiency

Tools for Class 8 repairs

CDL/State Inspection

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary

As a Field Trainer, Support Specialist you will be required to travel throughout our Fleet Maintenance Facilities, located in the Northeast, and perform hands on, remote and guided diagnostic training to help support our shops excel. Additionally, you will be tasked with providing training on all facets of equipment, administration duties, new hires employee training and supporting the technician team with complex diagnostic repairs.

The responsibilities of the position include, but are not limited to:

• Travelling to outlying Fleet Maintenance Facilities providing maintenance support and required training
• Conducting and surveying training sessions to ensure material retention needs are met
• Creating metrics to measure how the training is retained, utilized and the impact of it
• Providing New Hire training on policies, procedures and fleet maintenance software
• Reviewing daily OOS for complex issues and provides technical assistance
• Reviewing monthly progress on all apprentices and performs final skills test prior to graduation
• Assisting with shop vacancies, perform special assignments and provides operations supports

To be qualified for this position, you must possess the following:

• Strong knowledge of class 8 tractor and trailer maintenance and DOT/OSHA guidelines
• Must have 5 plus years of maintenance experience in a fleet maintenance environment
• Must have a compliment of tools required to perform most Class 8 repairs
• Strong computer skills and proficient in: heavy-duty diagnostic software, Microsoft Word, Excel and Outlook
• 50% travel time on the road visiting various shops
• Strong written and oral communication skills
• CDL/State Inspection a plus

Benefits of Pyle:

• Medical, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• 401 (k) with Company Match
• Annual Corporate Profit Sharing (100% employer paid)
• Wellness Program for yearly benefits discount
• Paid vacation and PTO; paid annual holidays

This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.