Field Test Technician

Cube Hub Inc.; Waterloo (IA); On-site; USD 55,000 - 58,000; Full time

Job summary

Cube Hub Inc. in Waterloo, IA is seeking a Product Technical Support professional to assist PV&V field teams, channel partners and customers with complex product problems. You will lead troubleshooting, analyze data across teams, and contribute to solutions and field-ready bulletins.

Strong electrical diagnostic background and diesel engine knowledge are required; EV system familiarity is a plus. Up to 10–20% travel across US/Canada may be needed, with entry-level candidates from Ag Tech

Qualifications

• Two-year degree or equivalent in listed technical fields.
• Strong electrical diagnostics and diesel engine knowledge required.
• Experience with EV systems is a plus.

Responsibilities

• Lead troubleshooting for complex product issues for field teams and customers.
• Analyze data from multiple sources; coordinate cross-functional resolution.
• Prepare and publish solutions/bulletins for common problems.
• Assist in gathering parts for production updates.
• Occasional travel to customer sites for field support (10–20%).

Skills

Diesel diagnostics

Electrical diagnostics

Battery EV systems

MS Office & Teams

Diagnostic tools

Education

Electrical Eng Tech

Diesel Power Tech

Manufacturing Eng Tech

Tech Management

Tools

Proprietary diagnostic tools

Job description

Location: Waterloo, IA 50613 (100% Onsite)

Duration: 12-month contract (with possible extension)

Pay Rate: $40 - $42/hr. on W2 (Negotiable)

Position Title

Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and Customer Support capability. May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc.

Duties:

Following the Problem Resolution Process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information. Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products. May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners. Provide assistance in gathering identified parts needed for production intent updates.

May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts. (Periodic travel is required throughout US/Canada - approx. 10-20%)

Will consider more entry level candidates recently coming from an Ag. Tech school or similar (at market appropriate rate).

Education requirement

Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management.

What type of technical experience

• Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems
• Must have the electrical diagnostic background
• Knowledge of Battery Electric Vehicle Systems.

Software familiarity:

• Microsoft office and Teams
• Will use propriety diagnostic tools/applications, so must be technically adept