Field Telecommunications Technician

SONIFI Solutions, Inc.; Hawaii; On-site; USD 77,366,000 - 97,424,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Cell phone

Laptop

Health benefits

PTO

Job summary

SONIFI Solutions, Inc. is seeking a Field Telecommunications Technician in Maui, HI to resolve technical issues and support customers with SONIFI products.

You will spend days in the field, provided a company vehicle, tools, and devices to succeed, while delivering excellent customer experiences in hospitality and healthcare environments. The role requires a technical degree or equivalent, plus experience, and involves travel, on-call duties, and occasional overtime to meet service levels.

Qualifications

• Technical degree + 1 year related experience OR HS diploma + 3 years experience.
• Driver’s license with safe driving habits.
• Strong customer service and communication skills.
• Ability to work independently in Maui, HI region.

Responsibilities

• Provide on-site field support for hospitality and healthcare clients.
• Install, troubleshoot, and repair SONIFI products on-site and remotely.
• Travel within region; on-call and weekend overtime as needed.
• Deliver professional, respectful customer experiences.

Skills

High-Speed Internet/WiFi

Satellite TV

Digital TV

IPTV

Telecom

RF

CATV

MATV

Head-end

Education

Technical degree

HS diploma or GED + 3 years experience

Job description

We are looking for a Field Telecommunications Technician in the Maui, HI area who has a strong desire to resolve technical issues, is flexible, learns quickly, and can work independently while providing support and guidance to our customer base on SONIFI products. Are you ready to be the face of an exciting technical organization?

No desk here! Your day will be spent supporting our customers in your region. We will supply you with the tools needed for success: a company vehicle, tools, cell phone, laptop, and technical support.

CUSTOMER EXPERIENCE & COMMUNICATION: As the face for our organization, we are looking for someone who is passionate about the customer and strives to provide a great customer experience. We need someone who can communicate thoughtfully and professionally with the staff at our hospitality customers; and understand and respect the boundaries, protocols, and empathy needed in our healthcare customer environments.

EDUCATION & TECHNICAL EXPERTISE: In addition to your passion for solving problems, a technical degree plus ONE year of related experience in any of the following areas -OR- High School Diploma or GED plus THREE years’ work experience. Looking for experience in any of the following areas:

• High-Speed Internet and WIFI
• Satellite TV
• Digital TV
• IPTV
• Telecom
• RF
• CATV
• MATV
• Head-end

OTHER REQUIREMENTS: To drive a company vehicle, you will need a valid driver’s license and safe driving habits. And while you work in your assigned region where you live, there is occasional travel outside of your area; as well as on-call and occasional overtime and weekend work to accommodate service level agreements. Our customers have changing priorities and requests, so we need for you to flexible and adapt to these changes.

SONIFI’s team is changing people’s lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.

Together, we can build your future! SONIFI pays a competitive salary for this role based on a variety of factors including location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plan, pet insurance, on-demand pay, and a variety of other benefits.

Generally starting at $27 - $34 per hour. The pay of the finalist selected for this role will be set based on a variety of factors, including but not limited to, location, experience, education, specialty, and training. This pay scale is not a promise of a particular wage.

SONIFI and SONIFI Health value diversity and we are proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you require assistance in filling out our online application, due to a disability, please contact Human Resources at 605-988-1000.

For more information about Equal Employment Opportunity, please visit: https://www.eeoc.gov/.

SONIFI Solutions participates in E-Verify, a federal program to confirm authorization to work in the United States. Learn more about E-Verify participation and Immigrant and Employee Rights.

#Technical