Field TechOps Engineer – Deployments, Training & QA

Rune Technologies

Arlington (VA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision plans

401(k) retirement plan

Commuter benefits

On-site gym

Job summary

Rune Technologies is seeking a Technical Operations Engineer to join our mission-driven team. You will bridge QA, training, deployment support, and field operations, helping soldiers and operators use TyrOS and related Rune products in real-world environments.

You will validate releases, prepare deployment packages, train users, and capture feedback to drive product improvements, while working in high-stakes environments across field and headquarters settings.

Qualifications

1 to 4 years of relevant hands-on technical experience, such as help desk, field service, systems administration, or military signal, automation, or logistics roles.
Active U.S. Secret security clearance.
Basic understanding of computer hardware components such as CPUs, RAM, storage, cables, peripherals, and networking equipment.
Basic understanding of operating systems, especially Windows, Linux and command-line navigation.
Familiarity with fundamental networking concepts, including TCP/IP, Ethernet, IP addresses, connectivity troubleshooting, and basic network configuration.
Strong attention to detail and willingness to methodically work through software workflows, edge cases, and operational scenarios.
Exceptional communication and interpersonal skills, especially with military users, operators, and non-technical stakeholders; interest in teaching new software technologies through classroom instruction, field training, virtual sessions, and written materials.
Ability to operate effectively in high-stakes environments while maintaining a strong bias toward execution and delivery.
Eagerness to learn new technologies, products, and processes in a fast-moving, collaborative environment; strong problem-solving skills and ability to troubleshoot technical issues.

Responsibilities

Validate new Rune software releases before they reach customers, ensuring workflows make sense for real military users.
Exercise the product like an operator would: planning missions, managing sustainment data, updating statuses, moving through workflows, and identifying where the software breaks down or becomes confusing.
Test end-to-end scenarios across TyrOS and other Rune products to confirm that the system is ready for exercises, demos, deployments, and customer use.
Identify bugs, workflow gaps, confusing product behavior, and training issues, then clearly communicate what happened and why it matters operationally.
Prepare deployment packages, including software, hardware, documentation, and training materials, for field use.
Provide hands-on technical support for Rune software and hardware products in forward-deployed environments.
Assist with installation, configuration, troubleshooting, and maintenance of deployed Rune systems; manage software updates in support of customer deployments.
Develop practical training materials that help new users understand and adopt Rune products quickly; train military users virtually, in classrooms, and in field environments.
Capture user feedback during training sessions, exercises, and deployments, and translate that feedback into clear product observations for the product and engineering teams.
Build and maintain deployment runbooks and a troubleshooting knowledge base, capturing field fixes so they are repeatable by others.