Field Technician: Technology Alignment Engineer

i-Tech Support; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K plan with employer match

22 days off per year

Company issued laptop

Paid parental leave

Job summary

i-Tech Support in Orlando is looking for a Field Technician / Technical Alignment Engineer to enhance service efficiency and minimize downtime. The role focuses on technology benchmarking, managing client documentation, and identifying service opportunities. Candidates should hold a Bachelor's Degree and have a minimum of three years of relevant experience, alongside strong technical skills in virtualization and systems integration. The position includes comprehensive benefits such as medical insurance and a 401K plan.

Qualifications

• Minimum of three years of experience in supporting businesses with technology.
• Experience in configuration and administration of hypervisor-based virtualization technology.
• Proficient in systems engineering and administration within a Microsoft environment.

Responsibilities

• Perform scheduled proactive reviews of assigned client environments.
• Drive down ticket volume and resolution time.
• Develop and manage technical documentation.

Skills

Configuration and administration of hypervisor-based virtualization technology

System engineering and administration within a Microsoft environment

Integrating various subsystems

Understanding of network protocols

Familiarity with multiple operating systems

Excellent problem-solving, debugging, and troubleshooting skills

Strong organizational and coordination skills

Client-focused mindset for business needs alignment

Education

Bachelor's Degree (B.A. or B.S.)

CompTIA Network+ or Security+ certification

Job description

i-Tech Support in Orlando is looking for a Field Technician / Technical Alignment Engineer to enhance service efficiency and minimize downtime. The role focuses on technology benchmarking, managing client documentation, and identifying service opportunities. Candidates should hold a Bachelor's Degree and have a minimum of three years of relevant experience, alongside strong technical skills in virtualization and systems integration. The position includes comprehensive benefits such as medical insurance and a 401K plan.