Field Technician - Philadelphia, PA - Hiring Immediately

Level 10, LLC; Hoffman Estates (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

Level 10, LLC in Philadelphia, PA is seeking a Field Technician to install, support, troubleshoot, and maintain technology infrastructure and POS systems at customer locations nationwide. The role combines hands-on installation with strong customer service, acting as a liaison between field operations, project management, customers, and technical support teams.

The position requires up to 100% travel, independent work, and participation in large deployments, low-voltage work, and site surveys.

Qualifications

• 5+ years of field service, low voltage installations, POS systems, networking, or technology deployment.
• Experience installing and troubleshooting structured cabling systems.
• Strong understanding of networking fundamentals, cabling standards, and endpoint devices.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to travel extensively with a valid driver's license.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work flexible schedules, including evenings, weekends, and overnight travel up to 100%.
• Experience with Procore and Company Cam preferred.

Responsibilities

• Install, configure, troubleshoot, and support POS systems, networking equipment, peripherals, and low-voltage infrastructure.
• Install and terminate CAT5e/CAT6 cabling, data jacks, patch panels, surface mount boxes, faceplates, and associated hardware.
• Build and organize telecommunications closets, including racks, patch panels, cable management systems, grounding systems, and cross-connects.
• Install and support fiber optic and copper cabling solutions.
• Perform equipment replacements, upgrades, repairs, and preventive maintenance.
• Conduct site surveys and assess installation requirements before project implementation.
• Participate in customer technology rollouts.
• Serve as a technical resource for field escalations and provide support to technicians and project teams.
• Diagnose and resolve hardware, software, cabling, and connectivity issues.
• Identify active voice and data circuits and verify operational readiness.
• Attend GC led safety meetings as required by job site.
• Communicate project status, installation challenges, site issues, and scope variances to internal stakeholders and customers.
• Escalate complex technical issues while maintaining clear communication with internal teams and customers.
• When not travelling, assist in supporting technical project tasks, procedural documentation updates, and service calls

Skills

Field service

Low voltage installations

POS systems

Networking fundamentals

Troubleshooting

Communication

Independent work

MS Office

Tools

Procore

Company Cam

Job description

Location: Philadelphia, PA

We are seeking a highly motivated and skilled Field Technician to join our growing team. This position is responsible for installing, supporting, troubleshooting, and maintaining technology infrastructure and point-of-sale (POS) systems at customer locations nationwide. The ideal candidate will combine strong technical installation capabilities with excellent customer service and problem-solving skills while serving as a key liaison between field operations, project management, customers, and technical support teams.

This role requires extensive travel, up to 100% and the ability to work independently while supporting large-scale technology deployments, low-voltage installations, and field service initiatives.

Responsibilities

• Install, configure, troubleshoot, and support point-of-sale systems, networking equipment, peripherals, and low-voltage infrastructure.
• Install and terminate CAT5e/CAT6 cabling, data jacks, patch panels, surface mount boxes, faceplates, and associated hardware.
• Build and organize telecommunications closets, including racks, patch panels, cable management systems, grounding systems, and cross-connects.
• Install and support fiber optic and copper cabling solutions.
• Perform equipment replacements, upgrades, repairs, and preventive maintenance.
• Conduct site surveys and assess installation requirements before project implementation.
• Participate in customer technology rollouts.
• Serve as a technical resource for field escalations and provide support to technicians and project teams.
• Diagnose and resolve hardware, software, cabling, and connectivity issues.
• Identify active voice and data circuits and verify operational readiness.
• Attend GC led safety meetings as required by job site.
• Communicate project status, installation challenges, site issues, and scope variances to internal stakeholders and customers.
• Escalate complex technical issues while maintaining clear communication with internal teams and customers.
• When not travelling, assist in supporting technical project tasks, procedural documentation updates, and service calls

Requirements

• 5+ years of experience in field service, low voltage installations, POS systems, networking, telecommunications, or technology deployment.
• Experience installing and troubleshooting structured cabling systems.
• Strong understanding of networking fundamentals, cabling standards, and endpoint devices.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Valid driver's license and ability to travel extensively.
• Ability to work flexible schedules, including evenings, weekends, and overnight travel as project needs require up to 100%
• Experience with Procore and Company Cam preferred

Values & Expectations

• Provide Extraordinary Customer Service
• Commit to One Another
• Be Resourceful
• Act as a Trusted Advisor
• Maintain Product Strength
• Cultivate Innovation & Creativity
• Preserve Fiscal Responsibility
• Promote Wellness
• Ensure Team Satisfaction
• Advocate Philanthropic Service