Field Technician - Philadelphia, PA - Hiring Immediately

Level 10, LLC; Philadelphia (Philadelphia County); On-site; USD 65,000 - 95,000; Full time

Job summary

Level 10, LLC is seeking a Field Technician in Philadelphia, PA, to install and support POS systems, cabling, and network infrastructure on customer sites nationwide. The role involves up to 100% travel, independent work style, and serving as a liaison between field teams, project management, customers, and tech support.

The ideal candidate has strong installation skills, excellent customer service, and the ability to troubleshoot complex hardware and networks while delivering scalable

Qualifications

• 5+ years of experience in field service, low voltage installations, POS systems, networking, or technology deployment.
• Experience installing and troubleshooting structured cabling systems.
• Strong networking fundamentals and understanding of cabling standards.
• Excellent problem solving and communication skills.
• Ability to travel extensively and work independently with minimal supervision.

Responsibilities

• Install, configure, troubleshoot, and support POS systems, networking gear, peripherals, and low-voltage infra.
• Install and terminate CAT5e/CAT6 cabling, data jacks, patch panels, and related hardware.
• Build telecommunications closets with racks, patch panels, and cable management.
• Install and support fiber and copper cabling solutions.
• Perform replacements, upgrades, repairs, and preventive maintenance.
• Conduct site surveys and assess installation requirements before projects.
• Participate in customer technology rollouts and act as technical resource for field escalations.
• Diagnose and resolve hardware, software, cabling, and connectivity issues.
• Identify circuits and verify readiness; communicate status to stakeholders.
• Attend safety meetings and provide status updates and scope notes.
• Escalate complex issues while maintaining clear communication with customers.
• Assist in service tasks and documentation when not traveling.

Skills

Customer service

Troubleshooting

Communication

Independent work

Microsoft Office

Driver's license

Tools

Procore

Company Cam

Job description

All Jobs > Field Technician - Philadelphia, PA - Hiring Immediately

Field Technician - Philadelphia, PA - Hiring Immediately
Philadelphia, PA

Description

Location: Philadelphia, PA

We are seeking a highly motivated and skilled Field Technician to join our growing team. This position is responsible for installing, supporting, troubleshooting, and maintaining technology infrastructure and point-of-sale (POS) systems at customer locations nationwide. The ideal candidate will combine strong technical installation capabilities with excellent customer service and problem-solving skills while serving as a key liaison between field operations, project management, customers, and technical support teams.

This role requires extensive travel, up to 100% and the ability to work independently while supporting large-scale technology deployments, low-voltage installations, and field service initiatives.

Responsibilities:

• Install, configure, troubleshoot, and support point-of-sale systems, networking equipment, peripherals, and low-voltage infrastructure.
• Install and terminate CAT5e/CAT6 cabling, data jacks, patch panels, surface mount boxes, faceplates, and associated hardware.
• Build and organize telecommunications closets, including racks, patch panels, cable management systems, grounding systems, and cross-connects.
• Install and support fiber optic and copper cabling solutions.
• Perform equipment replacements, upgrades, repairs, and preventive maintenance.
• Conduct site surveys and assess installation requirements before project implementation.
• Participate in customer technology rollouts.
• Serve as a technical resource for field escalations and provide support to technicians and project teams.
• Diagnose and resolve hardware, software, cabling, and connectivity issues.
• Identify active voice and data circuits and verify operational readiness.
• Attend GC led safety meetings as required by job site.
• Communicate project status, installation challenges, site issues, and scope variances to internal stakeholders and customers.
• Escalate complex technical issues while maintaining clear communication with internal teams and customers.
• When not travelling, assist in supporting technical project tasks, procedural documentation updates, and service calls

Requirements

• 5+ years of experience in field service, low voltage installations, POS systems, networking, telecommunications, or technology deployment.
• Experience installing and troubleshooting structured cabling systems.
• Strong understanding of networking fundamentals, cabling standards, and endpoint devices.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Valid driver's license and ability to travel extensively.
• Ability to work flexible schedules, including evenings, weekends, and overnight travel as project needs require up to 100%
• Experience with Procore and Company Cam preferred

1. Provide Extraordinary Customer Service